Managing Poor Work Performance

What does this course achieve?

In the role of a manager with the responsibility of presenting cases in disciplinary enquiries and managing poor work performance to be able to: (i) prepare for and present a case in a disciplinary enquiry; and (ii) manage poor work performance in an effective, appropriate and fair manner. The course can be conducted over two or three days, to meet clients' needs.

Course outline

  1. Conducting an investigation (in particular through interviews/statement taking), and ensuring that all necessary information has been gathered for the preparation and presentation of the case in the enquiry;
  2. Preparing a properly worded charge to be put to the employee in terms of the Company’s Disciplinary Code;
  3. Develop a strategy for the presentation of the case consistent with the law of unfair dismissal, the Company’s Disciplinary Code and the law of evidence;
  4. Presenting of the case, in particular opening statements, examination, cross-examination and re-examination and closing statements;
  5. Managing poor work performance in a manner consistent with the principles contained in the Code of Good Practice: Dismissal as well as the Company’s Poor Work Performance Policy.

This course is accredited by the South African Board for People Practices (SABPP) and is aligned to unit standard 11286 Institute Disciplinary Action (NQF occupational qualification level 5, 8 credits).

How do I find out more?

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What participants say

"Trainer has excellent knowledge of the subject and promoted active participation. Group discussions and case studies were thought provoking. My expectations were met in full."
- Participant , Tenova Minerals, March 2013

"Very professional . Workbook contains fabulous reference material. Trainer was very professional - well done on keeping the Engineers engaged! "
- Participant, Tenova Minerals, March 2013

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