Shopsteward training modules

What does this course achieve?

Our very successful shop steward training courses are available in modular form. Each module is available as a stand-alone course, or in a variety of combinations. Contact us to discuss a bespoke combination of modules to meet your needs. We can also design further modules to meet your shop stewards' needs.

Course outline

MODULE 1:

ROLE OF THE SHOP STEWARD IN THE UNION-MANAGEMENT RELATIONSHIP

DURATION: 1.5 days

  • Context: In your capacity as a Shop Steward
  • Skill: Understand and carry out your duties and responsibilities within the context of the Union-management relationship in an appropriate manner, in compliance with law, relevant collective agreements and the Union Constitution
  • Specific Outcomes:
    • Describe the basic purpose of Union representation within a workplace;
    • Demonstrate a basic practical understanding of provisions of the Labour Relations Act (LRA) concerning freedom of association and organisational rights;
    • Understand and apply the Recognition Agreement;
    • Demonstrate an understanding of the Union Constitution;
    • Demonstrate a conceptual understanding of information sharing, consultation and negotiation in the context of a Unionised workplace;
    • List and debate the rights, roles and responsibilities of a Shop Steward in the workplace; 
    • Promote and maintain sound relationships between management, Shop Stewards and the Union.

MODULE 2:

BASICS OF LABOUR LAW

DURATION: 2 days

  • Context: In your capacity as a Shop Steward
  • Skill: Demonstrate a basic understanding of relevant areas of South African labour legislation
  • Specific Outcomes:
    • Outline the broad purposes and intention of:
      • The Labour Relations Act (LRA);
      • The Basic Conditions of Employment Act (BCEA); and
      • The Employment Equity Act (EEA).
    • Demonstrate a basic practical understanding of key provisions of the above labour legislation and be able to advise on and apply these in the workplace.

MODULE 3:

REPRESENTING MEMBERS IN DISCIPLINARY ENQUIRIES 

DURATION: 2 days (or 2.5 days including full mock disciplinary enquiry role play)

  • Context: In your role as an employee representative in a disciplinary enquiry 
  • Skill: Prepare for and present employees’ cases in disciplinary enquiries effectively and in line with the law and CCBA policy and procedure.
  • Outcomes:
    • Explain the basic differences between dismissal for misconduct, incapacity and operational requirements
    • Outline the substantive and procedural requirements for fair dismissal for misconduct
    • Understand and correctly apply the Company Disciplinary Procedure 
    • Investigate disciplinary matters thoroughly, including taking thorough statements from appropriate witnesses and other relevant parties
    • Prepare cases for presentation in a disciplinary enquiry
    • Present cases in a disciplinary enquiry in a manner that is consistent with the law of unfair dismissal, the Company Disciplinary Procedure and the law of evidence
    • Handle the core procedural elements of a disciplinary enquiry effectively, specifically opening statements, examination, cross-examination and re-examination of witnesses and closing statements
    • Make informed decisions concerning the presentation of evidence in a disciplinary enquiry

MODULE 4:

CONFLICT MANAGEMENT, NEGOTIATION AND EFFECTIVE MEETING SKILLS 

DURATION: 2 days

  • Context: In your role as an employee representative.
  • Skill: Be able to handle conflict, prevent or resolve disputes, negotiate for mutual gain and participate effectively in meetings.
  • Outcomes:
    • The obstacles to consensus building are fewer;
    • Conflict is addressed early on before it escalates;
    • The responses to conflict are effective;
    • The conflict handling and negotiation process is more needs-focused and less positional;
    • The outcomes of conflict and negotiation are more needs-focused and of mutual gain;
    • The behaviours of employee representatives are conducive to effective outcomes;
    • Joint problem-solving techniques are used to handle conflictual situations;
    • Meetings are organized and run effectively;
    • Participation in meetings is constructive and effective.

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