This one-day course offers accredited mediators the opportunity to develop skills to mediate in the medical setting. The course will be facilitated by Tony Allen, the most experienced medico-legal mediator in the UK, and experienced Conflict Dynamics' mediator trainers and coaches. It is well known that the South African healthcare industry is facing a crisis of rising claims against medical practitioners and that medical indemnity providers, insurers and the Department of Health are keen to use mediation to resolve disputes more effectively. Mediation is a process which could be used at almost any stage of a conflict or dispute to address the concerns raised by patients and to achieve better outcomes earlier and at less cost.
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