Foundations of Organizational Ombudsman Practice (3 Days)
This course covers the fundamentals of the organizational ombudsman role. It provides basic information and training for the organizational ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality.
The 3-day course focuses on how the ombudsman works with the visitor to the office as well as how they act as a change agent within their organization. The course will allow you to practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombudsman process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.
The Next Steps for New or Growing Programs (1 Day)
This course will follow and compliment the Foundations of Organizational Ombudsman Practice course. This course will concentrate on how to communicate the value and benefits of an ombudsman function internally to management who are considering starting an ombudsman office, and from the outside if you are an entrepreneur.
Who should attend?
The course will benefit the recently-appointed ombudsman, individuals interested in becoming an ombudsman, or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies.