Felicity is a full-time dispute resolution practitioner and trainer. She was an IMSSA panellist from 1989 to 2000, and also a senior part-time Commissioner of the CCMA. She is now a member of the international panel of Tokiso. She has a BA Honours from the University of the Witwatersrand and a Master’s Degree in Industrial Relations from the University of Warwick. She has also completed the Certificate of Industrial Relations and the Higher Diploma in Labour Law both at the University of the Witwatersrand. Felicity is based in the UK where she was accredited by CEDR in 2003, and works as a lead trainer and as a mediator with CEDR.
She is a founding member of Oxford Mediation, an active member of the In Place of Strife panel of mediators, and also works for her own account as an independent mediator and trainer. Felicity is also an IMI accredited mediator. Felicity has worked extensively with the ILO, designing training materials and training conciliators and mediators, and as an expert in conflict management and dispute resolution.