Managing Poor Work Performance

This one-day course will empower you to monitor and manage the performance of employees reporting to you in line with company policy and law. Learn about the broad guidelines provided by the law when faced with an employee who is performing poorly and understand the principles of substantive and procedural fairness when contemplating dismissal for poor work performance. Discover the importance of setting appropriate job expectations in a collaborative manner with subordinates and the value of conducting regular performance discussions with subordinates.


  1. Purpose and benefits of performance management
  2. LRA Code of Good Practice: Dismissal - poor work performance
  3. Company strategy and individual KPI’s
  4. Steps in managing employee performance
    • Step 1: Expectation setting
      • Setting job expectations and objectives        
    • Step 2: Ongoing performance review discussions
      • Benefits of regular performance review discussions
      • Giving feedback
      • Key interaction skills
      • Diagnosing performance problems
      • Tool for analysing and diagnosing performance problems
    • Step 3: Managing poor performance
      • Causes of performance problems
      • Working through a performance problem with an employee
      • When and how to invoke the disciplinary procedure to address poor performance

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What participants say

"Trainer has excellent knowledge of the subject and promoted active participation. Group discussions and case studies were thought provoking. My expectations were met in full."
- Participant , Tenova Minerals, March 2013

"Very professional . Workbook contains fabulous reference material. Trainer was very professional - well done on keeping the Engineers engaged! "
- Participant, Tenova Minerals, March 2013

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