Mediator skills for Medical Negligence and Personal Injury Disputes - FOR MEDIATORS

This one-day course offers accredited mediators the opportunity to develop skills to mediate in the medical setting. It is well known that the South African healthcare industry is facing a crisis of rising claims against medical practitioners and that medical indemnity providers, insurers and the Department of Health are keen to use mediation to resolve disputes more effectively. Mediation is a process which could be used at almost any stage of a conflict or dispute to address the concerns raised by patients and to achieve better outcomes earlier and at less cost.


1. The special features of clinical negligence mediation

  • Creating trust in a new process for those participating
  • Handling emotional content
  • The value of participation for patients and families and clinicians and managers
  • The important role of lawyers on medical as well as legal issues
  • Coping with medical issues – less difficult than it seems?
  • Persuasion and risk

2. Role-play and discussion of the stages of a clinical mediation:

  • Mediator pre-calls to parties
  • Pre-meetings with parties on the day of the mediation
  • Opening the mediation in a joint meeting
  • Exploration and bargaining
  • Bargaining and concluding

This course will be limited to 18 mediators so each participant has 40 minutes to role-play and receive coaching from our experienced mediator coaches

NOTE: This course will be registered with the HPCSA so that participants can earn CPD points by attending.

How do I find out more?

Contact us for an obligation free quote

Contact us
for more info

What participants say

"Constructive and practical."
- Director , MH Mathonsi and Associates, Oct 2017

"Very informative, well organised. Excellent faculty. Very privileged to have had Tony Allen."
- Delegate, Oct 2017

"Was able to grasp the nuances of medical negligence mediation – very worthwhile."
- Delegate, Oct 2017

"Well presented course on a process that is so needed in South Africa. I am so excited about the possibility that mediation presents."
- Delegate, Oct 2017

"Today reconfirmed my strong belief and commitment to mediation and it increased my confidence in the process but also my own ability. I feel even more ready!"
- Susan Verhoef, Susan Verhoef Occupational Therapists, Oct 2017

"As always with Conflict Dynamics, the course was well structured, challenging and insightful."
- Peggy Vreken, Director, Goodman & Wynn, Oct 2017

"Exciting, dynamic and interactive."
- Delegate, Oct 2017

"Excellent course with the high standard of course material and trainers I have come to expect from Conflict Dynamics."
- Jacqui O’Brien, PAX Accredited Mediators, Oct 2017

"Mediation is the option to consider in conflict. Conflict Dynamics provided the skillset to exercise this option in a just and equitable fashion."
- Johan Jordaan, Director, JL Jordaan Attorneys, Oct 2017

"I thought that the course was excellent and the detailed role play instructions were appropriate."
- Stephanie Esterhuyse, Of Counsel, Bowmans, Oct 2017

"Absolutely excellent and so informative!"
- Bill Thomson, Mediator, Oct 2017

"Thank you for an insightful course and imparting the skill and knowledge required to effectively mediate medical negligence and personal injury disputes."
- Gerrie van der Watt, Mediator, Oct 2017

"Stimulating, challenging and to the point. Tony is a wealth of information and experience in this particular field."
- Naëtt Atkinson, Mediator, Oct 2017

Other Courses