Managing Diversity in the Workplace and Harnessing its Benefits
We live in a diverse country and in a diverse world. We all work with people who are different from us, whether it be differences of race, age, gender, language, cultural heritage, sexual orientation, class, etc. These differences can pose challenges for some people and lead to conflict. They can also create fertile ground for creativity and growth of individuals and organisation. An awareness of our unconscious bias and acquiring skills in managing and positively exploiting difference is important. This course can be conducted over a few consecutive hours or over one day or in a modularized format, to meet clients' needs.
Outline
- Conflict in the workplace
- Its causes and its consequences
- Emotional responses to being excluded or offended
- Bias, assumptions, prejudice and stereotyping
- Unconscious bias and blind spots
- What about cultural differences?
- Measuring our bias and the bias of others
- Ways of countering bias
- Building rapport, body language, mirroring and matching
- Active listening skills
- Separating positions from interests
- Managing emotion
- Slowing down and using an effective problem-solving process to manage conflict and harness the benefits of diversity in the workplace
Other Courses
- An introduction to ADR and Dispute Systems Design
- Arbitrator Skills - a refresher for accredited arbitrators
- Basic Conditions of Employment Act
- Chairing a Disciplinary Enquiry
- Collective Bargaining Skills for the New Accord and Code of Good Practice
- Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
- Compliance with the Accord on Collective Bargaining and Industrial Action, and the Code of Good Practice: Collective Bargaining, Industrial Action and Picketing
- Conflict Management Skills for Interpersonal Workplace Conflict
- Conflict Management Skills for Teams and Groups in the Workplace
- Dealing with Sexual Harassment in the Workplace
- Economic Literacy Training
- Employment Equity Act
- Employment Equity Committee training and understanding the EEA
- Employment Law Update seminar
- Facilitation Skills for the Accord and the Code of Good Practice on Collective Bargaining
- Introduction to Labour Law
- Joint Union Management Negotiation Skills
- Labour Relations Act
- Legal and Organisational Requirements for Corporate Reorganisation and/or Retrenchment
- Managing Discipline in the Workplace
- Managing Diversity in the Workplace and Harnessing its Benefits
- Managing in a Unionised Environment
- Managing Poor Work Performance
- Managing Workplace Discipline and Initiating Disciplinary Enquiries
- Masterclass on Negotiation Skills for Professional Women
- Mediation of Medical Negligence and Personal Injury Claims - SKILLS FOR PARTIES AND THEIR REPRESENTATIVES
- Mediator Meetings
- Mediator skills for Medical Negligence and Personal Injury Disputes - FOR MEDIATORS
- Negotiation Skills for Collective Bargaining
- Preparing for and Presenting in Arbitration
- Preparing for and Representing Parties in a Mediation - mediation advocacy
- Preparing for, Presenting in and Chairing a Disciplinary Enquiry
- Presenting and/or Assessing Evidence Appropriately in the Context of a Disciplinary Enquiry and / or Arbitration Hearing
- Shopsteward training modules
- Skills for Chairing Effective Meetings
- Skills for Facilitating Effective Processes
- Strategic Negotiation Skills
- The Role of Emotional Intelligence in Conflict Management
- Understanding and Dealing with Unconscious Bias in the Workplace - a facilitated discussion
- Workplace Mediation Skills
