The Role of Emotional Intelligence in Conflict Management

This course is suited to people who wish to understand more about how to communicate in an emotionally intelligent manner and how to build emotionally intelligent teams and organisations. This course can be conducted over one day or added as a module to other courses, to meet clients' needs.


  1. Exploring the concept of emotional intelligence
  2. Identifying high EQ behaviours vs low EQ behaviours
  3. Developing EQ qualities in the team and in the organisation
  4. Considering how to apply the principles and concepts of emotional intelligence to the management of self and others
  5. Developing skills as an emotionally intelligent individual

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