Sharpen your Conflict Management skills

Ensure that you understand conflict and have the tools necessary to manage such situations rather than fuelling them further. Conflict Dynamics’ one-day public workshop - Sharpen your Conflict Management Skills being held on 18th September 2019 - will focus on conflict in the workplace to assist you to understand how interpersonal conflict develops in the workplace and your natural conflict-handling style. You will learn the skills and processes necessary to manage this conflict and prevent or resolve disputes in an effective manner. There will be opportunities to practice processes to prepare for and conduct difficult conversations, and to problem solve in a participative manner. Book now for the course being held in Johannesburg on 18th September 2019.

Outline

  1. The consequences of workplace conflict for the organization
  2. The way conflict develops and our options in response
  3. Exploring outcomes in conflict management
  4. Distinguishing positions from interests and extracting needs
  5. Reframing
  6. Conflict management styles
  7. Identifying the behaviours of effective conflict managers
  8. Building rapport when it doesn't come naturally
  9. Active listening skills
    • How to use language for greater impact
    • Paraphrasing
    • The strategic use of questions
  10. Preparing for "difficult conversations"
  11. Assumptions, prejudice and stereotyping

This course is accredited by the South African Board for People Practices (SABPP) and is aligned to unit standard 114226 Interpret and Manage Conflicts within the Workplace (NQF occupational qualification level 5, 8 credits).

Book now for the course being held in Johannesburg on 18th September 2019. BOOKING FORM

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