Zetu Makamandela-Mguqulwa is a Certified Organizational Ombudsman Practitioner and has been an Ombud at the University of Cape Town since January 2011. She has extensive experience in conflict resolution, transformation, gender matters, work-place diversity, change management, and other group processes such as Dialogue, Deliberative Methodology and other meaningful conversations. She has held fellowships at the Program on Negotiation at Harvard Law School and at the Kettering Foundation in the USA. After receiving training in Consultancy from Linkage in the USA she has since worked with local and overseas consultants in Change Management. During this time Zetu worked for Development Dynamics as a Consultant and later registered her own consultancy, Mindshift.
At the University of Cape Town where she is now an Ombud, Zetu has held other positions such as Chapter Manager for South African Women Educationalists and later as Transformation Coordinator and Ombud for the Health Sciences Faculty at UCT. Prior to rejoining UCT, Zetu spent years as a Change Management Specialist for SA’s National Oil Company, PetroSA. She is an accredited mediator with Conflict Dynamics and the Africa Centre for Dispute Settlement where she serves as Coach and Assessor for the Mediation Skills Training course. She is a facilitator, speaker and Coach. Zetu is a member of the International Outreach Committee (IOC) of the International Ombudsman Association (IOA), an organization that establishes professional standards for organizational ombudsman for whom she also serves as the IOC African Regional Chairperson.