Nomonde Keswa is a trained Social Worker specialising in community development and community organisation, involving social facilitation and negotiation. At Master’s degree level, Nomonde studied conflict and its management, included in these studies was an advanced skills training course on conflict resolution involving mediation and negotiation. Nomonde is trained and accredited by Conflict Dynamics, CEDR and NABFAM to mediate commercial; workplace; personal injuries and medical negligence; family and divorce and workplace disputes.
Nomonde has mediated several community disputes in various parts of the former Transkei and in a mining community in the North West Province under the auspices of the Ombudsman’s Office of the World Bank. She has mediated workplace disputes mainly in the public service for a period of more than twenty years. She has also mediated commercial disputes referred by the Office of the Consumer Protector as a panelist of Equillore Dispute Resolution Agency. Nomonde has conciliated disputes emanating from Community Schemes under the auspices of the Community Schemes Ombud Service (CSOS).
Although Nomonde does not have specific training as a trainer, for the past three years, she has been a member of the training faculty of Conflict Dynamics coaching and assessing mediation trainees and has received on-the-job training as a coach and assessor. Nomonde has conducted coaching and training workshops for conciliators and mediators in an insurance company to augment the skills of the company’s mediators who mediate disputes which arise from claims from their clients. She was also engaged as a member of the Training Panel of the South African Medico-Legal Association (SAMLA) in partnership with the University of Cape Town to offer training on the mediation practice to various professionals from both private and public sectors who deal with litigation of disputes involving personal injuries and medical negligence against health professionals.
Nomonde is able to conduct training in English, Zulu and Xhosa.