Ingrid is an admitted attorney, having obtained her LLB degree in 1987. She has practised and trained exclusively in the field of labour law, labour dispute resolution and the management of industrial relations since 1989. She has been involved, at the most advanced level (Acting Judge in the Labour Court and Senior Convening Commissioner (Gauteng Province) of the Commission for Conciliation, Mediation and Arbitration (CCMA)), in industrial dispute resolution and prevention. Through her experience as an independent senior mediator, arbitrator and trainer at the CCMA and as a dispute resolution panellist in both private and public sector bargaining councils, she has been exposed to, been engaged in and trained arbitration, mediation, conciliation, facilitation, conflict resolution, collective bargaining and negotiation. She has trained CCMA commissioners, bargaining council officials, managers, employees, shop stewards and trade union officials on these processes as well as on other aspects of labour law and practice (including, but not limited to, employment equity and how to prepare, participate in and chair disciplinary and performance inquiries).