Felicity Steadman


Felicity Steadman is co-founder and Director of Conflict Dynamics and Chairperson of the Conflict Dynamics Empowerment Trust.

She has been a professional in the field of dispute resolution since 1989, 'the IMSSA' days of ADR in South Africa. She co-designed the training materials for the first cohort of CCMA commissions and was herself a senior CCMA commissioner. She was trained and accredited as a commercial mediator by London-based Centre for Effective Dispute Resolution (CEDR) in 2003, with whom she is actively engaged as Head of Faculty of mediator training.

Felicity is certified by the International Mediation Institute, registered with the Civil Mediation Council in the UK and is on the CEDR Chambers and Oxford Mediation panel of mediators. She currently works as a full-time mediator and maintains a steady caseload. She mediates a wide variety of disputes from employment and workplace-related matters, to breach of contract, to supply of goods and services.

Felicity has worked as a facilitator of many large multi-party relationship-building and transformation processes. She has acted as chairperson of numerous disciplinary enquiries and appeals, as an arbitrator in hundreds of employment matters, and as a chairperson of many grievance hearings.  She frequently trains mediators and conciliators in developing countries for the International Labour Organisation.

Felicity has a Masters Degree in Industrial Relations from the University of Warwick (1985); and from the University of the Witwatersrand, she has a BA Honours (1981), a Certificate Programme in Industrial Relations (1984) and a Higher Diploma in Labour Law (2003).

Together with John Brand and Chris Todd, Felicity Steadman recently published Commercial Mediation: A User’s Guide. In 2007 Felicity authored the publication Handbook on Alternative Labour Dispute Resolution for the International Labour Organisation. She was a contributor to the book Dispute Resolution published by Juta in 1993, and co-author of the book Labour Dispute Resolution published by Juta in 1997 and revised in 2008. She has contributed many journal articles to various publications.