Felicity Steadman


Felicity Steadman is a Founding Trustee of the Conflict Dynamics Empowerment Trust and a shareholder and Director of Conflict Dynamics.

She has been a professional in the field of dispute resolution since 1989. After a career in South Africa as a mediator and arbitrator, facilitator and trainer she was trained and accredited as a commercial mediator by London based Centre for Effective Dispute Resolution (CEDR) in 2003. Felicity is certified by the International Mediation Institute and registered with the Civil Mediation Council in the UK. She currently works as a full-time mediator and maintains a steady caseload. She mediates a wide variety of disputes from employment and workplace-related matters, to breach of contract, to supply of goods and services.

Felicity has worked as a facilitator of many large multi-party relationship building and transformation processes. She has acted as chairperson of numerous disciplinary enquiries and appeals, as an arbitrator in hundreds of employment matters, and as a chairperson of many grievance hearings. Felicity currently mediates with CEDR on the CEDR Solve Panel and the panel of the Court of Appeal. She also mediates with Oxford Mediation and In Place of Strife in the UK. Felicity is Head of the CEDR mediator skills training faculty, and regularly coaches and assesses aspirant commercial mediators in the UK and internationally. She frequently trains mediators and conciliators in developing countries for the International Labour Organisation.

Felicity has a Masters Degree in Industrial Relations from the University of Warwick (1985); and from the University of the Witwatersrand she has a BA Honours (1981), a Certificate Programme in Industrial Relations (1984) and a Higher Diploma in Labour Law (2003).

Together with John Brand and Chris Todd, Felicity Steadman recently published Commercial Mediation: A User’s Guide. In 2007 Felicity authored the publication Handbook on Alternative Labour Dispute Resolution for the International Labour Organisation. She was a contributor to the book Dispute Resolution published by Juta in 1993, and co-author of the book Labour Dispute Resolution published by Juta in 1997 and revised in 2008. She has contributed many journal articles to various publications.