World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

Our training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Collective Bargaining 2021 : a webinar to initiate your preparation process
20 May 2021
Workplace Mediator Skills for Accredited Mediators
8 July 2021
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
21, 22, 23 and 26, 27, 28 July 2021

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Recent Blogs

Collective Bargaining 2021 : a webinar to initiate your preparation process

As the South African labour market enters its annual season of negotiations and collective bargaining in 2021, collaboration, creative thinking, complex problem solving, and co-determination are going to be paramount as the parties seek to ensure stable and sustainable outcomes.
28 Apr 2021

Workplace mediation skills for accredited mediators

Workplace mediation follows the same principles as mediation in other contexts, but in my experience there are also a number of significant differences. It is important to be aware of these differences and to adapt your mediator skills if you wish to work effectively as a workplace mediator.
11 Apr 2021

Rule 41A - Your Role And Responsibilities

Rule 41A is a powerful tool in the South African legal system and if used effectively by parties, their representatives and mediators it could make a considerable impact on the management of litigation in the High Courts. Join our webinar on Rule on 18 March 2021, to learn about how you can best use this tool.
03 Mar 2021

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The course was very refreshing – first time for me. I am very encouraged by the key learnings and insights. The facilitator conducts herself very professionally. I have learnt so much on the back of two recent enquiries where I was an observer and a representative without any exposure.

- Shawn Booysen, Nestlé, May 2018,

Preparing for and Presenting in Disciplinary Enquiries (Initiating Disciplinary Enquiries) FACE TO FACE

This course completely changed my perception of mediation. This was so insightful.

- Bonita Hughes, Complaints Manager, Consumer Goods and Services Ombud

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING FACE TO FACE

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Accreditations and Affiliations