World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

‚ÄčOur training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Mediation Advocacy - Representing and Advising Clients in Mediation
25 March 2021
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
14, 15, 16 and 19, 20, 21 April 2021
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
6, 7, 8 and 10, 11 May 2021

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Recent Blogs

Who Attends a Mediation and what are their responsibilities?

Critical to the success of mediation is careful planning and preparation. Therefore it is essential that lawyers and parties understand what mediation is, the process involved, and its characteristics in order to fulfil their roles and responsibilities before, during and after the mediation process.
08 Feb 2021

How Mediation Differs from other Dispute Resolution Processes

Mediation is emerging in South Africa as an effective and often preferred method for resolving disputes because it has the capacity to deliver better outcomes that parties can determine for themselves in a flexible, facilitated, negotiation process.
24 Jan 2021

Managing discipline for employees working from home and engaging in online disciplinary enquiries

One of the biggest challenges for employers as more employees work from home is developing policies for the management of day-to-day discipline and performance and conducting disciplinary enquiries online to ensure a fair outcome for both employer and employee.
04 Jan 2021

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Very informative, well presented, good pace, excellent subject matter knowledge.

- Participant , Berco Express, February 2013,

Preparing for and Presenting in Arbitration FACE TO FACE

The course provided me with invaluable insights in the contribution counsel can make to less protracted more cost-effective dispute resolution for litigants by way of mediation rather than traditional litigation.

- Esther Robina Venter, ,

Mediation Advocacy - Representing and Advising Clients in Mediation ONLINE

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Accreditations and Affiliations