World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

​Our training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Managing Employee Discipline Remotely and Initiating and/or Chairing Online Disciplinary Hearings
5 February 2021
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
11, 12, 13 and 15, 16, 17 February 2021
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
14, 15, 16, 17 and 19, 20 April 2021

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Recent Blogs

Managing discipline for employees working from home and engaging in online disciplinary enquiries

One of the biggest challenges for employers as more employees work from home is developing policies for the management of day-to-day discipline and performance and conducting disciplinary enquiries online to ensure a fair outcome for both employer and employee.
04 Jan 2021

Mediators and unconscious bias and stereotyping

It is more important than ever at present as conflict escalates in our societies, to reflect on how our unconscious biases might be causing or aggravating tensions.
13 Nov 2020

What is Mediation?

In this first of a series of blogs to inform disputing parties and their lawyers about mediation, Robin Monakali explains what mediation is and its key principles.
07 Sep 2020

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Conflict Dynamics’ Commercial Mediation course provides a comprehensive introduction to the theory and practicalities of mediation and of conflict management generally. The course benefits from the experience of the presenters, course designers and assessors and provides excellent practical insights into the process of mediation.

- Rob Watson, MacCallums, Oct 2018,

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING FACE TO FACE
As always with Conflict Dynamics, the course was well structured, challenging and insightful.

- Peggy Vreken, Director, Goodman & Wynn, Oct 2017,

Mediating medical malpractice claims - A WORKSHOP FOR ACCREDITED MEDIATORS FACE TO FACE

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Accreditations and Affiliations