Our vision is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management and dispute resolution.
We do this by:
- Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.
- Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.
- Advocating for appropriate dispute resolution in South Africa, and in other countries.
Our courses and workshops are conducted both on an in-house basis and as public courses. Conflict Dynamics' trainers receive consistently excellent feedback from delegates. The world-class standards of Conflict Dynamics training were recognised in 2012 when the Conflict Dynamics Commercial Mediator Skills training course received the CEDR ADR Trainer's Award in the UK. Conflict Dynamics has accredited over 500 mediators to world standards.
Conflict Dynamics offers accredited mediators, many of whom are also able to provide services as facilitators, chairpersons of enquiries and investigations, and negotiation or mediation coaches for a wide range of disputes, through its CD Direct service. CD Direct is accredited by the South African Dispute Settlement Accreditation Council.
WHAT OUR CLIENTS SAY
"Practical and easy to follow and implement in your own organisation with detailed course material for continued use."
- Maude Letzler, General Counsel
"John & Felicity made the theory come alive through drawing on examples of current practise. Their enthusiasm & passion for what they do is tangible and contagious as is their constant focus on learning and expanding their knowledge of their field."
- Jenny Bell, Justice and Women JAW (NGO)
Latest blogs
Employment Equity - the big stick is coming and employers can no longer run or hide!
02 Sep 2019 - "“Employment Equity – 20 years down the line, a marginal movement to diversity” “Transformation lagging in private sector, minister calls for crackdown on culprits” “BMF creates legal fund to take on companies violating Employment Equity laws” “Big employment equity shake-up as government looks to speed up transformation”"
Language and Conflict
12 Aug 2019 - "I recently returned from a wonderful three-week cycling tour in France during which I savoured its cuisine and marvelled at the beauty of its countryside. Although conflict, negotiation and mediation should have been far from my mind, it wasn’t. I kept being reminded about the role of communication and language in dealing with people and conflict."
Sharpen your Conflict Management skills
31 Jul 2019 - "Ensure that you understand conflict and have the tools necessary to manage such situations rather than fuelling them further. Conflict Dynamics’ one-day public workshop - Sharpen your Conflict Management Skills being held on 18th September 2019 - will focus on conflict in the workplace to assist you to understand how interpersonal conflict develops in the workplace and your natural conflict-handling style. You will learn the skills and processes necessary to manage this conflict and prevent or resolve disputes in an effective manner. There will be opportunities to practice processes to prepare for and conduct difficult conversations, and to problem solve in a participative manner. "
There are no strict rules on whether to make the first offer in negotiations and the theory doesn't clearly support… https://t.co/q3KLnIfOCp - 12 Sep 2019
