Mediator Skills Training September 2014 Mediator Skills Training September 2014
Global Pound Conference 2017 Opening Plenary Global Pound Conference 2017 Opening Plenary
Mediator Skills Training October 2015 Mediator Skills Training October 2015
Nelson Mandela Institute Conference 2016 Nelson Mandela Institute Conference 2016
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Our vision is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management and dispute resolution.

We do this by:

Our courses and workshops are conducted both on an in-house basis and as public courses. Conflict Dynamics' trainers receive consistently excellent feedback from delegates. The world-class standards of Conflict Dynamics training were recognised in 2012 when the Conflict Dynamics Commercial Mediator Skills training course received the CEDR ADR Trainer's Award in the UK. Conflict Dynamics has accredited over 500 mediators to world standards. 

Conflict Dynamics offers accredited mediators, many of whom are also able to provide services as facilitators, chairpersons of enquiries and investigations, and negotiation or mediation coaches for a wide range of disputes, through its CD Direct service. CD Direct is accredited by the South African Dispute Settlement Accreditation Council.


"A truly phenomenal programme, expertly facilitated and very practical. A must for negotiators of all persuasions."

- Harry Daniels , HR consultant

"Recognising that relationships are a currency in any workplace environment, this course is a must."

- Jane Thupana, Municipal Demarcation Board. April 2017

Latest blogs

Language and Conflict

12 Aug 2019 - "I recently returned from a wonderful three-week cycling tour in France during which I savoured its cuisine and marvelled at the beauty of its countryside. Although conflict, negotiation and mediation should have been far from my mind, it wasn’t. I kept being reminded about the role of communication and language in dealing with people and conflict."

Sharpen your Conflict Management skills

31 Jul 2019 - "Ensure that you understand conflict and have the tools necessary to manage such situations rather than fuelling them further. Conflict Dynamics’ one-day public workshop - Sharpen your Conflict Management Skills being held on 18th September 2019 - will focus on conflict in the workplace to assist you to understand how interpersonal conflict develops in the workplace and your natural conflict-handling style. You will learn the skills and processes necessary to manage this conflict and prevent or resolve disputes in an effective manner. There will be opportunities to practice processes to prepare for and conduct difficult conversations, and to problem solve in a participative manner. "

Essential Knowledge and Skills for Managing in a Unionised Environment

08 Jul 2019 - "When employers are approached by unions in the workplace, they have two basic options – they can resist, or they can co-operate. In the South African context, the political environment and the law make it practically very difficult to resist unions without seriously damaging consequences. Therefore, most employers choose to co-operate with unions in the workplace. However, doing so does involve some difficult challenges that, if they are handled well, can result in co-operation with a union being beneficial to an employer. Learn how to handle these challenges at our one-day workshop on 21 August 2019"

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Our Commercial Mediator Skills course has been recognised internationally by the @IMIMediation We are proud of our… - 15 Aug 2019