World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

accredited mediators to manage conflict or resolve disputes

"Be the change that you want to see in the world"
Mahatma Gandhi

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

skills development through training, mentoring and coaching for life-long learning

“Live as if you were to die tomorrow. Learn as if you were to live forever”
Mahathma Gandhi

‚ÄčOur training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Mediator Meetings
6 May 2020
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
7, 8, 9 and 11, 12 May 2020
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
9, 10, 11 and 13, 14 July 2020

View all Events

Recent Blogs

#WFH - The Conflict Dynamics Guide

With the global outbreak and spread of coronavirus our lives have been changed in a number of ways. As South Africans we are in the midst of a 21-day lockdown to contain the spread of this contagion. In response many businesses have had to adapt overnight. There are many examples of how businesses have transformed significantly with rapid advancements in technology and information serving the needs of employees by making remote work our new reality.
06 Apr 2020

How can we help you to maintain staff training and development, to manage conflict and to resolve disputes in this difficult time of COVID-19?

How can we help you to maintain staff training and development, to manage conflict and to resolve disputes in this difficult time of COVID-19? It can be tempting under the current circumstances to run and hide, cancel, postpone and ignore business imperatives - one of these being the development and training of staff and another being efficient and effective dispute resolution. At this time, we want our clients and their employees to be able to “Keep Calm and Carry On” and we are here to assist with this in any way possible. Contact us to discuss how we can provide you with the business continuity you require.
24 Mar 2020

Rule 41A – What does it mean for lawyers?

High Court Rule 41A which came into operation on 9th March and which requires parties to consider mediation before proceeding with litigation in the High Court is good news for lawyers. It gives them the opportunity to become mediators themselves, to represent their clients in a new forum as mediation advocates, and to give advice on a range of issues that their clients will need help with when they engage in mediation.
23 Mar 2020

View all Blogs


Invaluable input for anyone leading & managing others. The course has provided me with some tools that I have been looking for, such as knowing how to ask the right questions to understand what is really happening in a conflcit situation. Professionally and personally enriching and empowering.


St. Andrew's School for Girls, Sept 2017
The workbook was very insightful. Will rely on it extensively.

Anglo American

October 2013

View all Testimonials

Accreditations and Affiliations