World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

‚ÄčOur training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Managing Employee Discipline Remotely and Initiating and/or Chairing Online Disciplinary Hearings
5 February 2021
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
11, 12, 13 and 15, 16 February 2021
Mediation Advocacy - Representing and Advising Clients in Mediation
15 February 2021

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Recent Blogs

Mediators and unconscious bias and stereotyping

It is more important than ever at present as conflict escalates in our societies, to reflect on how our unconscious biases might be causing or aggravating tensions.
13 Nov 2020

What is Mediation?

In this first of a series of blogs to inform disputing parties and their lawyers about mediation, Robin Monakali explains what mediation is and its key principles.
07 Sep 2020

Boomerang Mediation

We have now noticed that parties who delayed their mediations are returning to us to enquire about setting up the mediation previously contemplated. Processes are now being confirmed and taking place both online and face-to-face. We call these ‘boomerang mediations’. If you have a conflict or dispute which you think is ripe for mediation, please contact us for a discussion about how to set up the mediation. Whether it takes place online or face-to-face, Conflict Dynamics has a team of knowledgeable case management staff and a panel of experienced mediators to assist you to resolve the conflicts and disputes which might be holding you back from moving forward as the lockdown eases.
04 Sep 2020

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Interactive, practical and applicable to all situations in life.

- Delegate, St. Andrew's School for Girls, Sept 2017,

Conflict Management Skills for Interpersonal Workplace Conflict FACE TO FACE
Relevant to my skill of negotiating as a union rep. It was eye opening and educational.

- Delegate, Tongaat Hulett Starch, Sep 2017,

Negotiation Skills for Collective Bargaining FACE TO FACE

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Accreditations and Affiliations