World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

‚ÄčOur training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Advanced Negotiation Skills for Mediators
2 November 2021 - 09.00 to 17.00
The RAF and Mediation Advocacy for Lawyers
12 November 2021 - 09.00 to 17.00
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
17, 18, 19 & 22, 23, 24 November 2021 - 09.00 to 17.00

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Recent Blogs

RAF and Mediation Advocacy

Come and learn how to approach RAF mediation as a plaintiff or defendant attorney.
12 Oct 2021

Rule 41A and Mediation Advocacy

The increasingly strong stance of the Courts in ensuring compliance with that Rule 41A means that even more cases will in the future be mediated. Most legal practitioners will at some point have to participate in mediation and will have to understand how to best to represent their parties in mediation proceedings.
22 Sep 2021

If you don't ask you don't get!

As women’s lives have become increasingly complex and business structures continue to change, negotiation skills have become a necessity.
09 Aug 2021

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By far the most beneficial course I have attended to date!

- Delegate, March 2015, South African Human Rights Commission

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING FACE TO FACE
This was a wonderful experience, to be exposed to the huge and extensive experience of John and Felicity in negotiation and around the world.

- Mark Turpin, Consultant Kessels & Smit,

Strategic Negotiation Skills FACE TO FACE

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Accreditations and Affiliations