Recommended books and websites

Author Title Published Details
Allen, T Mediation Law and Civil Practice Bloomsbury Professional, 2013 An overview on the position of mediation within the civil justice system in England and Wales.
Andrew, S; Mnookin, RH; Peppet, SR; Scott R and Tulumello, AS Beyond Winning: Negotiating to Create Value in Deals and Disputes Belknap Press, 2000 Beyond Winning offers a fresh look at negotiation, aimed at helping lawyers turn disputes into deals and deals into better deals, through practical, tough-minded problem-solving techniques.
Anstey, M Managing Change – Negotiating Conflict Juta 1999 This book provides insights and skills to those who seek to manage change and conflict through negotiation and joint problem solving.
Anstey, M Negotiating Conflict – Insights and Skills for Negotiators and Peacemakers Juta 1991 The author drives at an understanding of existing conflict and gives negotiators and peacemakers the tools they need to effect settlements between parties in dispute.
Anstey, M Practical Peace Making Juta 1993 A reference on the differences and similarities of the mediation process across fields, providing practical guidelines for intervention.
Bazerman, M and Malhotra, D Negotiation Genius Bantam Books, 2007 Negotiating Genius is a practical guide on how to prepare for and execute effective negotiations across a range of settings.
Bosch, D; Everett, W and Molahleli, E The Conciliation and Arbitration Handbook LexisNexis Butterworths, 2004 A comprehensive guide on the practice and procedure of labour dispute resolution.
Boulle, L Mediation Skills and Technique Butterworths, 2001 This publication deals with the practical operation of the mediation process with reference to the skills and techniques used by mediators to assist the parties' decision-making process.
Boulle, L and Nesic, M Mediator Skills and Techniques: Triangle of Influence: Skills, Techniques and Strategies Bloomsbury Professional, 2009 A practical guide covering the skills, techniques and strategies required to prepare for, participate in and conduct a mediation.
Boulle, L and Nesic, M Mediation: Principles Process Practice Tottel Publishing, 2001 revised 2006 A book written on mediation theory and principles for judges, lawyers and law officials who practice in the mediation field.
Brand, J; Lötter; C, Ngcukaitobi, T and Steadman, F Labour Dispute Resolution Juta 1997 revised 2008 A step-by-step guide on dealing with industrial relations and employment disputes in South Africa.
Brand, J; Steadman, F and Todd, C Commercial Mediation: A User’s Guide Juta 2012 revised 2016 A comprehensive overview of commercial mediation in South Africa. A practical guide for mediators and parties, and their representatives, on what to expect from mediation and how to get the most out of the process.
Brett, J and Gelfand, M The Handbook of Negotiation and Culture Stanford Business Books, 2004 An in-depth review of the field of negotiation theory, expanding on cross-cultural perspectives.
Brogan, M and Spencer, D Mediation Law and Practice Cambridge University Press, 2007 A thorough account of the practice of mediation is given, from the perspective of the student and practitioner.
Brown, H and Marriot, A ADR: Principles and Practice Sweet and Maxwell, 2012 This publication covers and updates the theory, principles and practice of ADR especially mediation, providing understanding, guidance and authority.
Bush, R and Folger, J The Promise of Mediation 2nd edition, Jossey-Bass, 2005 This volume presents an alternative theoretical framework for understanding conflict and mediation, based on valuing both personal strength and compassion for others.
Carroll, E and Mackie, K International Mediation - The Art of Business Diplomacy Tottel Publishing and Kluwer Law International, 2006 An essential guide to the effective and timely resolution of international business disputes. Outlining the characteristics of mediation and highlighting its place in business conflicts.
CEDR edited How to Master Negotiation Bloomsbury Professional, 2013 A collection of chapters by a variety of experts in negotiation on key aspects of negotiation.
Cialdini, RB Pre-Suasion: A Revolutionary Way to Influence and Persuade Penguin Random House 2016 An evidence rich discussion of the importance of what happens in the moments before we are asked for our agreement: what works to pre dispose people to say ‘yes’.
Cialdini, RB The Psychology of Influence Harper Collins 2007 One of those books which makes you gasp at the fallibility of humankind and yet the plentiful illustrations resonate with ones’ own experience.
Cloke, K Mediating Dangerously: The Frontiers of Conflict Resolution Jossey Bass, 2001 Mediating Dangerously shows conflict resolution professionals how to advance beyond the traditional steps, procedures and techniques of mediation.
Coakley, CG and Wolvin, AD Listening and Human Communication in the 21st Century Madison : Brown & Benchmark, 1996 Draws on the latest research to help students improve their listening knowledge, attitudes and skills, as improved listening leads to more successful communication.
Covey, S The 7 Habits of Highly Effective People Simon and Schuster, 1989 Principle-centered approach for solving personal and professional problems in order to live life effectively and to get closer to the ideal of being a “success” in life.
Cruikshank, J and Susskind, L Breaking the Impasse – Consensual Approaches to Resolving Public Disputes Basic Books, 1987 A guide to consensual strategies for resolving public disputes- indispensable to citizen activists and to business and government leaders.
Dreeke, R It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone Robin K. Dreeke, 2011 The author was employed to persuade people to become undercover agents – his ten tips for building rapport.
Dutton, K Flipnosis: The Art of Split-Second Persuasion Heinemann, 2010 How to change peoples’ mind in a flash: very accessible.
Ertel, D and Fisher, R Getting Ready to Negotiate Penguin Books, 1995 Explores the negotiation process in-depth by presenting case studies illustrated with charts and worksheets which are very useful for developing your negotiating strategy.
Fisher, R and Brown, S Getting Together; Building Relationships as we Negotiate Penguin Books, 1986 A step-by-step guide through initiating and sustaining relationships while negotiating in business, in government, between friends and in the family.
Fisher, R and Shapiro, D Beyond reason – Using Emotions as You Negotiate Penguin Group, 2005 A guide to understanding emotions during a negotiation process. Exploration of what are called 'core concerns'.
Fisher, R and Ury, W Getting to Yes 2nd Edition, Business Books Ltd, 1991 A must read for all mediators and negotiators, offering a straight-forward, universal method for negotiating personal and professional disputes without getting angry or giving in.
Gladwell, M Blink: The Power of Thinking Without Thinking Penguin Books Ltd, 2005 Making decisions based on minimal information “thin slicing”.
Goldberg, S; Green, E; and Sander, F Dispute Resolution Little, Brown and Company, 2007 Provides a comprehensive discussion of negotiation, mediation, adjudication and their hybrid variants.
Goleman, D Working with Emotional Intelligence Bloomsbury Publishing, 1998 The author documents the significance of emotional intelligence in the world of work at both the individual and organizational levels.
Goodman, A and Hammerton, A Mediation Advocacy (Professional Skills) XPL publishing, 2006 Gives a great deal on how to prepare for and conduct a mediation from beginning to end.
Guilford, N The Lost Art of Listening: How Learning to Listen Can Improve Relationships The Guilford Press, 1996 Relationship bias. Why listening is important, why it’s difficult and practical advice.
Heen, S; Patton, B and Stone, D Difficult Conversations: How to Discuss What Matters Most Penguin books, 2000 Postulates that difficult conversations have one of three roots and offers strategies to respond.
Kahneman, D Thinking Fast and Slow Farrar, Straus and Giroux, 2011 Suggests a two system model of human decision-making, one intuitive and one more calculating: also contains a section on heuristics and biases. Heavy weight treatment of the topics.
Lax, D and Sebenius, J The Manager as Negotiator Macmillan, 1986 A sophisticated approach to negotiation for executives, attorneys and diplomats is offered.
Lax, D and Sebenius, J 3-D Negotiation: Powerful Tools to Change the game in your most important deals HBS Press, 2006 Packed with practical steps and cases, 3-D Negotiation demonstrates how superior setup moves plus insightful deal designs can enable you to reach remarkable agreements at the table, unattainable by standard tactics.
Lewicki, R and Litterer, J Negotiations Irwin, 1994 Explores the major concepts and theories of the psychology of bargaining and negotiation and the dynamics of interpersonal and intergroup conflict and its resolution.
Macfarlane, J The new lawyer: how settlement is transforming the practice of law UBC Press, 2008 The new lawyer’s skills go beyond court battles to encompass negotiation, mediation, collaborative practice and restorative justice initiatives.
Mackie, K; Miles, D; Marsh, W and Allen, T The ADR Practice Guide : Commercial Dispute Resolution Edition 3, Tottel, 2007 The authors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis.
Monaghan, A and Newmark, C Mediators on Mediation Tottel Publishing, 2005 A collection of personal accounts from UK and International commercial mediators, providing insight into this powerful process of mediation.
Moore, CW The Mediation Process – Practical Strategies for Resolving Conflict 4th edition, Jossey-Bass, 2014 A comprehensive book written on mediation for new and experienced conflict managers working in any area of dispute resolution.
Peters, S The Chimp Paradox: The Acclaimed Mind Management Programme to Help You Achieve Success, Confidence and Happiness Ebury Publishing, 2012 Contrasts the different decision-making routines that humans use synthesised with information about the structure of the brain. Written in the style of a self-help book.
Pretorius, P Dispute Resolution Juta, 1993 Contains articles written by 13 different contributors covering different aspects of dispute resolution. Topics covered include the psychology of mediation, environmental disputes in communities, specialized arbitration and mediation, and arbitration and mediation in the construction industry.
Rich, C The Yes Book Virgin, 2012 A modern guide to negotiating with great case studies.
Richbell, D How to Master Commercial Mediation Bloomsbury Professional, 2014 This handbook is for commercial mediators filled with expert advice and practical tips on effective commercial mediation.
Tannen, D You Just Don't Understand - Women and Men in Conversation Virago Press, 1991 Communication in relationships.
Trollip, AT Alternative Dispute Resolution Butterworths, 1991 A legal framework of traditional or customary courts as alternative dispute resolution mechanisms in South Africa.
Ury, W Getting Past No – Negotiating with Difficult People Bantam Books, 1991 Offers a proven breakthrough strategy for turning adversaries into negotiating partners in order to deal with tough times, tough people and tough negotiations.
Ury, W The Power of a positive NO (How to say no and still get to yes) Bantam Books, 2007 This indispensable book will help readers know whether and how to say 'No', by providing a simple five-step solution.
Ury, WL; Brett, JM and Goldberg, SB Getting Disputes Resolved Jossey-Bass Publishers, 1989 The authors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis.
Dispute Settlement Accreditation Council (DiSAC) disac.co.za
International Centre for Settlement of Investment Disputes (ICSID) www.worldbank.org/icsid
International Chamber of Commerce (ICC) www.iccarbitration.org
International Institute for Conflict Prevention and Resolution (CPR) www.cpradr.org
International Mediation Institute (IMI) www.imimediation.org
Mediate.com Everything Mediation https://mediate.com/
Mediation World https://www.mediationworld.net/
Mediatori Mediation Panel http://www.mediatori.co.za/
Singapore Mediation Centre http://www.mediation.com.sg/
South African Association of Mediators (SAAM) www.saam.org.za
The American Arbitration Association and the International Centre for Dispute Resolution www.adr.org
The Centre for Effective Dispute Resolution www.cedr.com
United Nations Commission on International Trade Law www.uncitral.org