This course will help you understand how interpersonal conflict develops in the workplace and teach you skills and processes to manage this conflict and prevent or resolve disputes in an effective manner. You will receive tips and techniques and practice the skills required to manage conflict effectively. You will also learn how to prepare for and conduct difficult conversations and to problem solve in a participative manner. There will also be an opportunity to complete the Thomas Kilman conflict style inventory and receive personalised feedback. This course can be conducted over one, two or three consecutive days or in a modularized format, to meet clients' needs.