Conflict Management Skills for Teams and Groups in the Workplace

Why Attend?

This course will help you understand how team and group conflict develops in the workplace and teach you skills and processes to manage this conflict and prevent or resolve disputes in an effective manner. You will receive valuable tips and techniques and will practice the skills required to manage conflict effectively. You will also learn how to prepare for and conduct team and group meetings and how to problem solve in a participative manner. This course can be conducted over one, two or three consecutive days or in a modularized format, to meet clients' needs.

Main Topics

  1. Responses to conflict

    • Obstacles to effective conflict management in the workplace

    • The consequences of workplace conflict for the organisation

    • Implications of individual conflict management styles for teams and groups

    • How teams form and how conflict is generated within teams

  2. The path of conflict

    • The development of conflict over time

    • Approaches to conflict management

    • Conflict management processes

  3. Outcomes in conflict management

    • Exploring outcomes and approaches in conflict management

    • Distinguishing positions from needs

    • Characteristics and typical language of positional and needs-based statements

  4. Practicing conflict management skills for teams and groups

    • Tips for identifying needs

    • Reframing positions to needs

    • Building rapport

    • A range of active listening skills

  5. The role of assumptions, prejudice and stereotyping in generating and perpetuating conflict

  6. Dealing with anger and managing emotion

  7. A joint problem-solving process for facilitating team meetings and other consensus-building processes

Course feedback

  • This was a very insightful workshop. I have been provided with the tools I needed to participate fully in the College Labour Form.

    Sandra Raubenheimer
    Sep 2021
  • Conflict Dynamics is a training provider par excellence. The professional manner in which the training was coordinated as well as the level of competence from the facilitator is unmatched.

    Deon Bothma
    Sep 2021
  • Great and valuable workshop. Life changing two days

    Sep 2019
  • This course was very practical, insightful and interactive.

    Catherine Mowat
    Sep 2019
  • An extremely helpful, relevant and constructive course.

    Sep 2019