Workplace Mediation Skills Training

Course feedback

  • "

    Certainly one of the best professional development courses I have been on for a long time.


    OXFAM delegate
  • "

    I thought the course was excellent. Well paced and an excellent mix of theory and practical exercises. It was very helpful to have group discussions followed by confirmation / back-up with the handouts. A good model for learning.


    OXFAM delegate
  • "

    The workbook was useful; great to have a 'toolkit' to refer back to.


    OXFAM delegate
  • "

    The role-plays were incredibly helpful. This type of process / skills seems to be best developed through practice.


    OXFAM delegate

Why Attend?

This three-day course is designed to equip you with the skills to mediate conflicts between employees in the workplace, and between employees and employers. It is well known that if conflicts between people in the workplace are managed close to the point of origin there is less chance that they will go on to manifest as grievances and disputes, which are often time-consuming and expensive. Mediation is a particularly effective process for managing such conflicts and disputes. There are extensive opportunities on the course to practice skills through role-play, with feedback from experienced mediator coaches. Participants on this course may choose to go on to attend the coaching and assessment days of the Commercial Mediation Skills Training course and be assessed for Conflict Dynamics mediator accreditation. 

Main Topics

  1. Conflict at work

    • Organisational responses to conflict and disputes

    • The focus and positioning of labour, employment and workplace mediation

    • Comparing labour, employment and workplace mediation

    • Circumstances favouring workplace mediation

    • Typical content of workplace mediation

    • Phases in the mediation process

  2. What mediation looks like

    • The typical pattern of mediation meetings

    • Core principles of mediation

  3. A comprehensive mediation process

    • Preparation

    • The mediator opening and managing opening statements

    • Exploration

    • Problem solving / Bargaining

    • Concluding

  4. Assumptions, prejudice and stereotyping

  5. Managing emotion in mediation

  6. Effective use of the flipchart

  7. Working with lawyers and other representatives

  8. Ethics and professional conduct