This training is suitable for employees (both managerial and non-managerial staff) who have a role and responsibilities in terms of a performance management process. The outcomes of the training include understanding the purpose and benefits of an effective performance management process and its contribution to a high-performance culture within the organisation. For organisations where the Balanced Scorecard is in use, the key intentions and elements of this measurement tool will be covered. Attending this training will enable employees to carry out and/or participate effectively in performance planning and contracting as well as performance review and evaluation, and performance moderation. Insight will also be provided into managing specific cases of poor work performance in line with Company policy and relevant legislative requirements as well as monitoring and effectively managing the performance of employees who are working remotely.

1. Performance management – purpose, policy and process
   1. Purposes and benefits of an effective performance management system
   2. The company’s performance management policy and process
   3. Building a high-performance culture
   4. The balanced scorecard (included if relevant to the organisation in question)
2. Carrying out successful performance management 
   1. Performance planning and contracting
      1. Divisional planning
      2. Drawing up an individual performance contract
      3. Cascading objectives and goals
      4. Developing objectives and KPIs
      5. Drawing up a personal development plan (PDP)
   2. Performance review
      1. Benefits of regular performance review
      2. Giving feedback
      3. Receiving feedback             
      4. The employee’s role and responsibilities in the performance management process 
   3. Formal performance evaluation (rating)
      1. Rating scale
      2. Principles
      3. Rater errors 
   4. Performance moderation
      1. Principles
      2. Responding to and dealing with the results of moderation  
3. Dealing with poor performance
   1. Diagnosing poor performance
   2. The legislative basis for managing poor performance
   3. Possible causes of poor performance
   4. Considerations and a tool for analysing and diagnosing poor performance
   5. Guidelines for working through a performance problem
   6. Poor performance hearing
4. Managing the performance of employees working remotely
   1. Findings on working remotely
   2. Guidelines for managing employee discipline and performance remotely
   3. Supporting remote employees