Workplace Mediator Skills for Accredited Mediators

Course feedback

  • "

    Another outstanding course from Conflict Dynamics.  This course will equip you with the necessary theory and practice to undertake effective workplace mediation for the benefit of all parties.  A must-have for everyone that leads, manages or works with people.

    "

    Kevin Churchill
    |
    Cerno Thames Ltd
    |
    Feb 2023
  • "

    I thoroughly enjoyed the course and learned so much that is relevant to my work.

    "

    John O'Leary
    |
    John O'Leary Attorney & Mediator
    |
    Apr 2021
  • "

    Great practical tips to this growing segment of conflict resolution. I'm glad I attended.

    "

    Mediator
    |
    Derek Pead & Associates
    |
    Apr 2021
  • "

    An authoritative exposition of workplace mediation and its place in the mediation universe. 

    "

    Chris Todd
    |
    Bowmans Law
    |
    Apr 2021
  • "

    Great course that whilst uses the normal mediation structures and processes, shows the different approach and skill set needed to mediate in these, more often than not, highly emotionally charged disputes.

    "

    Rob Holmes
    |
    Premium Leaf Zimbabwe
    |
    Apr 2021

Why Attend?

This one-day workshop has been designed for accredited mediators who wish to extend their repertoire with skills to mediate workplace disputes. Workplace mediation is suitable at an early stage in a conflict between people who work together and where there is still potential for a future working relationship. The mediation process is somewhat different from that taught on commercial mediation courses, and the skills required are far more relationship and problem-solving oriented. This workshop presents a good opportunity for practicing mediators to collect continuing professional development credits. 

2024 WORKSHOP:

Our first workplace mediator training workshop will take place online.

DATE: 12 March 2024

TIME: 09.00 - 17.00

PRICE: R 2 185.00 including VAT

BOOK HERE

Main Topics

  1. Where workplace mediation fits in the cycle of conflicts and disputes
  2. The differences between workplace mediation and mediation in other contexts
  3. The phases of mediation
  4. The benefits of workplace mediation
  5. The circumstances favouring its use
  6. The issues suitable for workplace mediation
  7. The steps in a typical workplace mediation process, and the value of a staged approach
  8. Managing the expectations of the commissioner of the process
  9. Making choices about joint and private meetings and how to manage challenging joint meeting
  10. Managing emotion
  11. Dealing with the heightened prevalence of issues relating to identity and bias

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