This workshop can be conducted over an hour or longer, depending on the needs of the organisation and the size of the group. It can be conducted as a training session or as a relationship-building initiative. While there are many approaches to building psychological safety, this workshop will be an opportunity for you to identify practices and behaviours unique to your organisation and will form the basis of working on ground rules for partnerships and project work with internal and external stakeholders.
- The meaning of 'psychological safety'.
- The 4 levels of psychological safety (Inclusion, Learner, Contributor, Challenger).
- The relevance of respectful feedback conversations on each level to highlight the key dimensions leading to psychological safety, belonging, and alignment.
- Different communication styles and how they impact the establishment of psychological safety.
- How to build psychological safety through meaningful conversations and feedback in an organisation (being also part of a team or teams) to create a healthy feedback culture.
- Applying these principles and skills in your particular context (as a manager, mediator, or leader).
Join us for the last Mediator Professional Development session of the year to find out more about psychological safety. You will learn the following in this three-hour session:
- What the concept of 'psychological safety' means and where it comes from.
- The difference between 'safety' and 'comfort' or 'being nice'
- The 4 levels of psychological safety.
- How mediators work to ensure psychological safety in the manner in which they manage the mediation process.
- The manifestations and triggers of not feeling safe.
- Dealing with emotionally demanding conversations to ensure psychological safety.
- The role mediators can play in promoting psychological safety between individuals and within teams in organisations.
We will also review two mediation case studies (one commercial case and one workplace case) to demonstrate how to manage psychological safety.
Karen Theunissen, Felicity Steadman, and Siham Boda will lead the session.
DATES: 17 November 2023
TIME: 10.00 to 13.00
PRICE: R1 132.50 including VAT (free places reserved for CD Panel members)