Conflict Management Skills for Schools and Universities

Course feedback

  • "

    Inspiring, flexible, uplifting and totally appropriate. These two days spent with colleagues and a great facilitator were completely worthwhile. Well done.

    "

    Andries
    |
    United Herzlia Schools
    |
    Mar 2025
  • "

    This session was a really excellent and worthwhile transfer of knowledge, skills and learnings. It was a really professionally run workshop which I am grateful I was able to participate in.

    "

    Sydney
    |
    United Herzlia Schools
    |
    Mar 2025
  • "

    This course exceeded my expectations. I really enjoyed the practical component of the course. The ‘banter’ and conversation around the table, which was well facilitated, was excellent.

    "

    Karen
    |
    United Herzlia Schools
    |
    Mar 2025
  • "

    Fantastic programme with so many useful and appropriate interactive and practical exercises. Thank you for your guidance and knowledge, which you imparted in a professional and caring manner.

    "

    Jacqui
    |
    United Herzlia Schools
    |
    Mar 2025
  • "

    I found it so helpful to think through conflict as dynamic and nuanced with a framework for managing situations that allows space to adapt to needs of situation, rather than a strict rulebook.

    "

    Lauren
    |
    United Herzlia Schools
    |
    Mar 2025
Back

Why Attend?

Conflict Dynamics has extensive experience training conflict management skills in schools and universities. Educational institutions have unique challenges in relation to conflict. The relationships between educators, learners, parents, administrative staff and representative bodies can be complex and fraught with a myriad of tensions, including diversity and inclusion related issues. Equipping these stakeholders with conflict management skills will prevent conflict from flaring into disputes, and strengthen interactions in staff, student and employee forums and in the management of complaints, grievances and discipline. 

Main Topics

  1. Introduction
  2. Responses to conflict
    1. The consequences of conflict
    2. Conflict management styles
  3. The conflict dynamic
    1. The development of conflict
  4. Approaches to conflict management
    1. In effective and effective approaches
    2. Conflict management processes
  5. Outcomes in conflict management
    1. Exploring outcomes in conflict management
    2. Distinguishing positions from needs
    3. Characteristics and typical language of positional and needs-based statements
    4. Extracting needs
    5. Reframing
  6. Practicing conflict management skills
    1. Active listening skills
    2. Using I statements
  7. Dealing with difficult conversations
  8. Dealing with anger
  9. Reflection and proposals for the way forward
  10. Course evaluation

Accreditations

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