Very well structured, practical and interactive. 

- Anneke Greeff

 Anneke Greeff Inc

 Jul 2020

Always a pleasure to add to my mediation skills through Conflict Dynamics. The medical malpractice mediation session was practical and informative under the guidance of Tony and Heather Allen.

- Veerash Srikison

  Fair Practice

 Jul 2020

A supremely helpful webinar. It was wonderful to interact with other accredited mediators in a fun and informal space. Thanks so much for the day.

- Leigh Spagnoletti

 Leigh de Souza Attorneys and Mediators

 Jul 2020

An interactive and beneficial course for legal practitioners about the key role players, characteristics, structure and practical aspects of conducting mediation proceedings. 

- Michelle Naidoo

 May 2020

The course provided me with invaluable insights in the contribution counsel can make to less protracted more cost-effective dispute resolution for litigants by way of mediation rather than traditional litigation.

- Esther Robina Venter

 May 2020

The course deserves to be part of Practical Legal Training for all prospective Legal practitioners.

- Lulama Matyolo

 Matyolo and Associates

 May 2020

This workshop taught me that Mediation is not an indication of weakness but merely a different approach to effectively and efficiently assist the client in achieving their overall goal in a dispute. Mediation thus allows legal practitioners to fully grapple with their client's best interests and focus on the most realistic solution for them.

- Micarle van Heerden

 Attorney, Gillan & Veldhuizen Inc

 May 2020

Great and valuable workshop. Life changing two days

- ISASA

 Delegate

 Sep 2019

This course was very practical, insightful and interactive.

- Catherine Mowat, ISASA

 Delegate

 Sep 2019

An extremely helpful, relevant and constructive course.

- ISASA

 Delegate

 Sep 2019

The course was fun, interesting, educative and informative.

- Avis Coxon, ISASA

 Delegate

 Sep 2019

Excellent course, teaching concrete and pertinent skills.

- Wendy Meyer, ISASA

 Delegate

 Sep 2019

Excellent course that allowed me to step out of my comfort zone comfortably.

- Claire de Witt

 Advocate, Rivonia Group of Advocates

 Feb 2020

Very informative workshop on resolving disputes and to assist South Africa to move forward.

- Atish Dahya

 Director, Ismail and Dahya Attorneys

 Feb 2020

A practical guide to the world of mediation

- Nathan Yarney

 Lawyer, Kobaka Chambers

 Feb 2020

Very insightful course. I got more than what I had expected. The lessons learnt can be applied in my workplace, my role at church and in family matters

- Talitha Muade

 Senior Manager Operations, Office of Tax Ombud

 Feb 2020

Intense upskilling course with a thorough perspective on conflict resolution.

- Jodi Neu-Ner

 Delegate

 Feb 2020

Tough but eye-opening course. The course was professionally presented, the course material was thorough, the practical training and assessment was extensive and exhausting

- Ross Shepstone

 Advocate, The Bridge Group of Advocates

 Feb 2020

Very well organized and structured course with real practice to deepen the understanding of the theory.

- Maria Wanyane

 Social Worker, University of the Witwatersrand

 Oct 2019

This course provides a practical guide to the world of mediation.

- Neo Bokaba

 Employment Equity & B-BBEE Manager, University of the Witwatersrand

 Oct 2019

Conflict Dynamics provides a comprehensive and practical approach to mediation. I have no doubt that the skills acquired will be of great benefit to me in both my personal and professional life.

- Charlene Beukes

 Director: Gender Equity Office, University of the Witwatersrand

 Oct 2019

Very intensive course facilitated by highly skilled and professional facilitators.

- Delegate

 Oct 2019

An eye opener and life changing course. A must do for all professionals especially HR practitioners and senior managers.

- Phumelele Nzimande

 Commissioner, Public Service Commission

 Oct 2019

One of the most intensive courses I have ever attended. Great fun and has given me tremendous insight into my litigation style and my approach to conflict outside of the court room.

- Leigh de Souza-Spagnoletti

 Edeling van Niekerk Inc. Attorneys, Attorney/Director, July 2019

Excellent course that equipped me with tools, not just for the workplace but for everyday life as well.

- Prof. Amaboo Dhai

 July 2019

This course provides a practical guide to the world of mediation. It is a course that gives you the skills and confidence to negotiate. It is fun and enjoyable!

- Radhika Singh

 Global Tax and Investments (Pty) Ltd, Director Mergers and Acquisitions, July 2019

Real practical and useful environment of learning, facilitated by magnificent, diverse and experienced professionals.

- Mmeli Danisa

 National Youth Development Agency, Specialist: Employee Relations and Wellness, July 2019

An intense and thorough examination of the process, philosophy and craft of mediation.

- Ori Ben-zeev

 Advocate, July 2019

Amazing course, very practical and relevant. Appropriate for a variety of professions.

- Robyn Hunter

 Robyn Hunter Occupational Therapy, July 2019

The course has enabled a mindset change from “giving the solution” to assisting parties to arrive at their own solutions. It has been a “mind blowing” course in terms of the amount of content covered together with the diversity of areas covered. I would definitely recommend!

- Kayoori Chiba

 Chiba Attorneys, Director, July 2019

Quite intense and a prerequisite set of skills for everyone. It takes you out of your comfort zone, but it is well worth it.

- Samuel Mpofu

 July 2019

I have come away with a fundamental understanding of what must surely be the best way to seek to resolve disputes. I am inspired to be part of the mediation revolution.

- Jennifer Smit, Werksmans Inc

 Director, July 2019

This course moved me from my comfort zone, challenged my inner core and made me rediscover my competence and incompetence. I feel totally empowered and renewed overall.

- Cynthia Zondi

 HR Manager, Nampak Divfood, May 2019

A very thoughtfully crafted course, well taught and immediately implementable in my work.

- Judith Wilson

 Commercial Director, South African Sugar Association, May 2019

Excellent presentation. Thought provoking, practical, insightful and passionate.

- Delegate

 Legal Resources Centre, Grahamstown, March 2019

The course was very rewarding and informative. It was very engaging and highlighted most of the common scenarios in the workplace. The different cases presented expanded my view on the topic and judgements in different situations that life may present

- Delegate

 Legal Resources Centre, Durban, March 2019

The course was presented at the right level of complexity. Everyone got something out of it and it created awareness going forward. The practical examples were very relevant.

- Delegate

 Legal Resources Centre, JHB, March 2019

Very insightful and nuanced. Impressed by level of detailed understanding of complexities of work environment especially the unsaid/invisible spaces that are difficult.

- Delegate

 Legal Resources Centre, JHB, March 2019

A must for every citizen of South Africa as it can assist to build good relations at work, home and in the community.

- Delegate

 Department of Social Development

An intense, very exciting and yet profound training session.

- Deputy Director

 Department of Social Development

A well structured course providing the necessary learnings and confidence for handling mediations.

- Fabian Fayers

 Human Resources Executive, South African Sugar Association, March 2019

An intensive and challenging course that met it’s objectives in imparting mediation skills and knowledge.

- Tamara Cohen

 Labour law specialist and Academic, UKZN and Aequitate Professional Employment Law Solutions, March 2019

Challenging, intense and sobering with lots of practical learning and honest feedback.

- Jacquie Bhana

 HR Director, Tongaat Hulett Sugar SA, March 2019

This course challenged me on various levels. In addition to acquiring valuable new skills, I developed and enhanced abilities in other areas. An extremely thorough course that exceeded all expectations.

- Aneshree Singh

 Senior Legal Administration Officer, Department of Public Works Kwazulu-Natal, March 2019

This has been one of the most dynamic & informative training courses I have ever been on and it has been brilliant! Every day is packed with learning experiences. The amount of practical work is invaluable and faculty feedback is great.

- Betina Fleming

 Senior Employee Relations Advisor, WITS, Feb 2019

In my many years of practice, I have attended many conferences, courses and seminars. Never have I experienced the level of seamless organisation, professional presentation and informative material as provided by Conflict Dynamics. It was excellent and I learn a lot, even after 40 years of practice.

- Schalk van der Merwe

 Partner, VFV Attorneys, Feb 2019

Professional & thoroughly enjoyable!

- Claire Penfold

 Family Life Centre, Nov 2018

One of the most comprehensive, intense and valuable courses I have ever attended. Well structured, practical and relevant.

- Charmaine du Toit

 Tigiza Holdings (Pty) Ltd, Operations Manager, Nov 2018

Conflict Dynamics’ Commercial Mediation course provides a comprehensive introduction to the theory and practicalities of mediation and of conflict management generally. The course benefits from the experience of the presenters, course designers and assessors and provides excellent practical insights into the process of mediation.

- Rob Watson

 MacCallums, Oct 2018

Very informative, explained some difficult course material in an accessible way.

- Nestlé Delegate

 August 2018

There are no words that can describe the joy and unsurmountable knowledge I got from this course! Thank you for the energy and impact Jashree showed.

- Anthea Hannie

 HR, Nestlé, August 2018

Fantastic! Excellent learning with strong relevance and brilliantly facilitated.

- Nestlé Delegate

 August 2018

Very informative. The course content was easy to follow and the facilitator was knowledgeable and provided great insight.

- Nestlé Delegate

 August 2018

Very relevant to what our organisation is going through.

- Nestlé Delegate

 August 2018

Very informative on best practices and case law.

- Nestlé delegate

 August 2018

Designed with precision and delivered with excellence!

- Sean Andrew, Programme Lead, The Western Cape Economic Development Partnership

 July 2018

The value that this course provides in 5 days is remarkable. I have learnt so much and will definitely apply these principles in my day-to-day!

- Melanie Radcliffe

 Adjudicator, Consumer Goods and Services Ombud, July 2018

This training has left me feeling empowered and competent to mediate. You have not been trained as a mediator until you have gone through Conflict Dynamics’s training on Commercial Mediation.

- Samukelisiwe Dlamini

 Senior Dispute Resolution Officer, NERSA, July 2018

What an incredible learning curve! These are skills I can use in every aspect of my life. Thank you for a fantastic course!

- Amelia Wright

 Occupational Therapist, Amelia Wright Occupational Therapists, July 2018

This course completely changed my perception of mediation. This was so insightful.

- Bonita Hughes

 Complaints Manager, Consumer Goods and Services Ombud, July 2018

This has been a thoroughly enjoyable course. Very insightful and necessary for all! I would highly recommend Conflict Dynamics for all interested would-be mediators!

- Nonhlanhla Ndlovu

 Intern, Goodman & Wynn, July 2018

Very informative. Practical value.

- Kervin Naidoo

 July 2018

I would definitely encourage everyone dealing with employee relations in their organisations to attend this workshop. Refreshing workshop and very interactive.

- Delegate

 July 2018

Informative and engaging. The facilitator is knowledgeable and friendly.

- Delegate

 July 2018

Highly recommended, again and again.

- Delegate

 July 2018

Practical and easy to follow and implement in your own organisation with detailed course material for continued use.

- Maude Letzler

 General Counsel

This course was a 'game changer' for us, both in relation to our work lives and outside of work.

- Delegate

 Nestlé East London 2018

Extremely practical and useful course.

- Delegate

 DTCB, March 2018

The course is very useful, important and relevant to what I need in order to prepare for Arbitration.

- Delegate

 DTCB, March 2018

It was such an eye opener in the field of labour arbitration.

- Delegate

 DTCB, March 2018

Valued added and insightful. Presented full of real life case studies to help memorise facts and ideas.

- Raymond Olivier

 Nestlé, May 2018

I strongly believe this course will empower every new line manager in their performance management tasks. The knowledge will allow them to effectively draw up credible charges and obtain the desired outcomes.

- Anthea Hannie, HR

 Nestlé, May 2018

The course was very refreshing – first time for me. I am very encouraged by the key learnings and insights. The facilitator conducts herself very professionally. I have learnt so much on the back of two recent enquiries where I was an observer and a representative without any exposure.

- Shawn Booysen

 Nestlé, May 2018

A very easy course to follow and gives you confidence to initiate a disciplinary enquiry.

- Larry Wilensky

 Nestlé, May 2018

The course was incredibly informative, rigorous and challenged me to extend my skills and understanding. It took me out of my comfort zone and was very empowering. I’m looking forward to putting my new skills into practice.

- Patti Silbert

 Education Specialist, UCT, May 2018

Excellent course. Great way to hone analytical, listening and a range of other skills. Very pleased I did this!

- Judith February

 Senior Research Associate, Institute for Security Studies, May 2018

Professional in every sense. Well done John, Ebrahim and Craig. It was a real pleasure & an amazing experience.

- Allan Lowndes

 Partner, Lowndes Dhlamini Inc, Feb 2018

Cutting edge learning for everyday use.

- Charlene Labuschagne

 Feb 2018

This is what I needed for my development!

- Lucky Kolobe

 Imperial Logistics, HR Director, Feb 2018

The course is, in my view, at the cutting edge of mediation training and I am excited to apply the skills learnt into practice.

- Gillian Lowndes

 Partner, Lowndes Dhlamini Inc, Feb 2018

Constructive and practical.

- Director

 MH Mathonsi and Associates, Oct 2017

Very informative, well organised. Excellent faculty. Very privileged to have had Tony Allen.

- Delegate

 Oct 2017

Was able to grasp the nuances of medical negligence mediation – very worthwhile.

- Delegate

 Oct 2017

Well presented course on a process that is so needed in South Africa. I am so excited about the possibility that mediation presents.

- Delegate

 Oct 2017

Today reconfirmed my strong belief and commitment to mediation and it increased my confidence in the process but also my own ability. I feel even more ready!

- Susan Verhoef

 Susan Verhoef Occupational Therapists, Oct 2017

As always with Conflict Dynamics, the course was well structured, challenging and insightful.

- Peggy Vreken

 Director, Goodman & Wynn, Oct 2017

Exciting, dynamic and interactive.

- Delegate

 Oct 2017

Excellent course with the high standard of course material and trainers I have come to expect from Conflict Dynamics.

- Jacqui O’Brien

 PAX Accredited Mediators, Oct 2017

Mediation is the option to consider in conflict. Conflict Dynamics provided the skillset to exercise this option in a just and equitable fashion.

- Johan Jordaan

 Director, JL Jordaan Attorneys, Oct 2017

I thought that the course was excellent and the detailed role play instructions were appropriate.

- Stephanie Esterhuyse

 Of Counsel, Bowmans, Oct 2017

Absolutely excellent and so informative!

- Bill Thomson

 Mediator, Oct 2017

Thank you for an insightful course and imparting the skill and knowledge required to effectively mediate medical negligence and personal injury disputes.

- Gerrie van der Watt

 Mediator, Oct 2017

Stimulating, challenging and to the point. Tony is a wealth of information and experience in this particular field.

- Naëtt Atkinson

 Mediator, Oct 2017

A most valuable course - wish I had the oppurtunity of doing it years ago!

- Delegate

 PEPPS College, Sept 2017

Interactive, practical and applicable to all situations in life.

- Delegate

 St. Andrew's School for Girls, Sept 2017

Invaluable input for anyone leading & managing others. The course has provided me with some tools that I have been looking for, such as knowing how to ask the right questions to understand what is really happening in a conflcit situation. Professionally and personally enriching and empowering.

- Delegate

 St. Andrew's School for Girls, Sept 2017

Conflict management is an integral part of life and the knowledge and skills I have learnt on this course have been empowering and will stand me in good stead in the years to come.

- Delegate

 Roedean Junior School, Sept 2017

A brilliantly effective course that provides you with the tools to assist you on your journey towards resolving conflict. A great presenter.

- Delegate

 St. Andrew's School for Girls, Sept 2017

Very practical - not only theoretical. Went beyond the usual material used for Conflict Management courses.

- Delegate

 St. Andrew's School for Girls, Sept 2017

Excellent first glance at mediation. I now have much more confidence in the potential of mediation.

- Delegate, MacRobert Attorneys

 Oct 2017

Stimulating, informative and interactive.

- Rotondwa Mulaudzi

 MacRobert Attorneys, Oct 2017

Very informative. Good practical experience. Can see how it definitely could be implemented in corporate and non-medical negligence cases.

- Helen Coetzee

 Candidate Attorney, MacRobert Attorneys, Oct 2017

Excellent course for those wanting to know more about medical malpractice mediation. Extremely practical.

- Boitumelo More

 MacRobert Attorneys, Oct 2017

A very interesting and helpful explanation of the process & benefits of mediation. The shared focus on practical & theoretical elements really helps to put things into an understandable perspective.

- Hickley Hamman

 Associate, MacRobert Attorneys, Oct 2017

Excellent teaching. A very stimulating learning experience.

- Simon Attwell

 Manager, Freeground Records, Oct 2017

Very practical course, not only in terms of skills required for mediation but a lot of skills that I can immediately put into practice in other areas too.

- Claire Kolbe

 Director, Recro Business Consulting, Oct 2017

It was tough and very stimulating. I am keen to learn more.

- Stephanie Esterhuyse

 Of Counsel, Bowmans, Oct 2017

It was well worth the time and commitment. I have learnt and acquired some life changing skills that I cannot wait to put to good use. Very exciting!

- Companies Tribunal Member

 Oct 2017

Highly recommended course of the highest standard.

- Dr Lente van der Merwe

 Anesthesiologist, Oct 2017

Experience mind shifting mediation training.

- Francois Roux

 Business Owner, Triponza Trading, Oct 2017

Practical, relevant and factual. Straight to the point.

- Delegate

 Tongaat Hulett Starch, Sep 2017

Thought provoking and inspirational.

- Shabir Khan

 Tongaat Hulett Starch, Sep 2017

Relevant to my skill of negotiating as a union rep. It was eye opening and educational.

- Delegate

 Tongaat Hulett Starch, Sep 2017

Really very informative. Learnt much more than I knew before with regards to procedures and the law.

- Rajesh Manilall

 SC Johnson, March 2017

The course was very eye opening and informative. It helped us with a clearer understanding of our rights.

- Nthabiseng Charity Moema

 SC Johnson, March 2017

Marvellous opportunity to learn from the UK experience.

- Herman J. Edeling

 SAMLA, June 2017

Well paced and informative!

- Robin McBroom

 Estee Lauder Companies, May 2017

I really benefited a lot from the course and understand a lot more about the procedures of disciplinary, and all the steps.

- Claudia Nesbatt

 Estee Lauder Companies, May 2017

The simplicity of the information provided and demonstrated is what makes the training impactful.

- Lindi Opperman

 Estee Lauder Companies, May 2017

This course is absolutely amazing! Information is specific, helpful, thorough but still condensed. Super interactive and a definite eye opener.

- Carla Viljoen

 Estee Lauder Companies, May 2017

The course was detailed and has provided me skills to equip me should I find myself being required to initiate or chair a disciplinary enquiry.

- Ronald Naidoo

 Estee Lauder Companies, May 2017

Learner friendly, intensive and informative training.

- Liswi Nduku

 Dept. of Social Development, October 2016

The course was very empowering and gave us an opportunity to know and do more. Gave us insight to what takes place during the Arbitration process.

- Legogang Motshabi

 Dept. of Social Development, October 2016

An interactive and memorable course. Great examples, effective group processes and excellent material. I was left feeling stimulated and empowered with a variety of tools to use in my own job as well as to empower my staff. Outstanding!

- Tracy Laubscher

 Teacher, St. Mary’s DSG Kloof, May 2017

The time flew! At no stage was I looking at my watch. An incredibly useful workshop which will definitely make my life easier.

- Sandy Sagar

 Teacher, Epworth School, May 2017

An extremely valuable course. I like the practical ideas and loved the interaction with like minded people.

- Michelle de Beer

 Teacher, Highbury Preparatory School, May 2017

Excellent course, very valuable, lots of practical tips given that can be used in the classroom. Highly recommended.

- Lara Plotts

 Teacher, Highbury Preparatory School, May 2017

The course provided me with new skills in context with mediation as well as conflict resolution skills to be used personally. Excellent course, well presented and facilitated.

- Alan Cawdry

 Regional Manager Western Cape Card Division, Nedbank, May 2017

I feel like I have the tools to hone my skills and become an excellent mediator and negotiator. I am sold on the benefits of mediation and feel slightly evangelical about getting people to mediate. A brilliant, well delivered course.

- Anne Green

 Attorney, May 2017

Conflict Dynamics’s training has enabled me to confidently practice as a commercial mediator.

- Serai Herbst

 Executive Director, May 2017

A great opportunity to learn the powerful tools of negotiation through softer skill development.

- Danielle Ladopoulos

 Forensic Accountant, Fides Financial Advisory, May 2017

Wow! What a wonderful experience. I think my approach to disputes, even life as a whole, may change from here on.

- Clea Rawlins

 Attorney, May 2017

Superb! Informative, fun and highly recommended. I encourage the legal professional to attend the course and promote mediation in South Africa.

- Whitney Maclons

 Attorney, Adriaans Attorneys, May 2017

This course was magnificent. It made me look critically at myself, as a person and a manager, and how I contribute to the wellness of my staff. I definitely see myself as being a better manager, especially in relation to conflicts, that affect my staff and fellow colleagues in my organisation.

- Zane Pienaar

 Transnet Group Capital. April 2017

Recognising that relationships are a currency in any workplace environment, this course is a must.

- Jane Thupana

 Municipal Demarcation Board. April 2017

Very informative and can help anyone who lacks this skill.

- Delegate from

 Boxmore. April 2017

Liz and Felicity are deeply committed to the advancement of women and extremely knowledgeable about the challenges women face. Their balance of seriousness, vulnerability and humour in their training makes it very valuable.

- Amanda Lamond

 Director Centre for Integrative Law and WOLELA

Make time for this course!

- Nadine Fourie

 Goodman & Wynn

The course was liberating with powerful life changing tools.

- Maria Georgiou

Empowering for women.

- Adela Bootha

Wow!

- Sue Peiser

 CEO Peiser Connections

Very interesting and thought provoking.

- Lindiwe Mngomezulu

 Adjudicator for Ombudsman for Banking Service. January 2017

No question was a bad question for Mr Brand. Very helpful course. One that I will be able to use day to day. Very interesting.

- Jaqueline Plantinga

 Adjudicator for Ombudsman for Banking Service. January 2017

Very informative and applicable to my day to day work.

- Johan Brouwer

 Adjudicator for Ombudsman for Banking Service. January 2017

Interesting, dynamic and definitely a game changer.

- Ombudsman for Banking Service

 January 2017

An absolute must, very practical and to the point.

- Dirk Scholtz

 Managing Consultant, Pro-Act, Oct 2016

Very practical learning with roleplays and coaching sessions. Got valuable, direct feedback. By the time I was finished, I felt equipped to be a mediator with the right skills and knowledge.

- Beki Ngwenya

 Consulting Director, Beracah Consulting, Oct 2016

A practical and comprehensive mediation course, expertly delivered with great care and attention to detail.

- Greg Schreiner

 Environmental Scientist, CSIR, Oct 2016

I really enjoyed this course and have learnt so much. I feel my eyes have been opened to the possibilities of mediation. I feel enlightened and invigorated by the learning and will share positive feedback about this course and the trainers with all who will listen.

- Karin Livni, Repro Manager

 Highbury Safika Media, Oct 2016

Comprehensive exposure and training in the “Swiss Army” toolkit of mediation. Incisive, exploratory, versatile, effective.

- Roj Beigley

 Managing Director, Spirigent (Pty) Ltd, Oct 2016

This is the most user-friendly course I have ever attended.

- Rosecana Ankama

 Lecturer, Kaduna Polytechnic, Oct 2016

An excellent understanding of how mediation works with real-life examples and role playing that brings mediation to life and empowers you as a mediator.

- Senior Associate

 Bowman Gilfillan Inc

Gaining a skill through practical learning and coaching.

- Shanta Vergothasamy

 Clyde Bergemann Africa (Pty) Ltd

You cannot put a cost to the value received = INVALUABLE OPPORTUNITY. To learn from the guru’s at this price is a bargain and I didn’t even have to negotiate.

- Ilena Power

 Advocate

John & Felicity made the theory come alive through drawing on examples of current practise. Their enthusiasm & passion for what they do is tangible and contagious as is their constant focus on learning and expanding their knowledge of their field.

- Jenny Bell

 Justice and Women JAW (NGO)

A thoroughly focused course that dealt handsomely with the topic and left me with a valuable resource.

- Neil Poynton

 Python HR & Labour Solutions

The course allows one to use instinctive tendencies at the right time. About timing!

- Zuraya Adhikarie

 Parliament Legal Services - Parliament

An enriching, stimulating learning experience.

- Diane Davis

 Advocate

Comprehensive content, well organised with appropriate and insightful role plays.

- Mervyn Malamed

 Positive Conflict Management

This course improves the finer detail of negotiation techniques and strategies so that the skills of the negotiator are enhanced.

- Veerash Srikison

 Mediator and consultant at Fair Pratice

A great deal of learning across two full days of insights, fun and practice - highly recommended!

- Angela du Plessis

 Mediator, Commissioner, Coach

I would highly recommend the course to anyone entering into negotiations with another individual or a group, the skills learnt here will completely change the game!

- Bill Thomson

 Chennells Albertyn Attorneys, Attorney & ADR Specialist

I found the course to be stimulating and I enjoyed the practical relevance of the way in which it was presented. I would have no hesitation in recommending this course for aspirant negotiators seeking to learn more about the subject.

- Craig Burton-Durham

 Head of Legal Services - Council For Medical Schemes

The course was most insightful and beneficial. It is what I have come to expect and enjoy from Conflict Dynamics.

- Vishnu Moodley

 Partner Vishnu Moodley & Company

The strategic negotiation skills course will improve our service offering as attorneys by honing our skills.

- Shaun Hangone

 Partner von Lieres, Cooper, Barlow and Hangone

This was a wonderful experience, to be exposed to the huge and extensive experience of John and Felicity in negotiation and around the world.

- Mark Turpin

 Consultant Kessels & Smit

Hugely beneficial, opens up a new concept in negotiations. Moving away from position-based to collaborative bargaining.

- Rob Pitchford

 Manager Purchasing, Contract Manufacturing and Production Planning at Inhep Electronics Holdings

Refocuses what you think you know and brings home how much you still need to learn or revisit. It was an excellent course.

- Gerard Mavian

 Group HR Manager Waltons

There is nothing that a man can learn that they cannot unlearn.

- Thabang Kheswa

 SAHRC course February 2016

I have litigated for about 10 years. I got to a point where I convinced myself that litigation was the only way to resolve a dispute. Little did I know that all I was doing was simply standing in the way of real solutions to problems. I now know that litigation has little to do with conflict resolution and more to do with who wins and who loses.

- Delegate

 SAHRC course February 2016

It is in allowing different views to emerge and find expression, that we are likely to find lasting solutions.

- Pura Mgolombane

 Manager: Diversity – Ethics & Social Justice - WITS, February 2016

Intense, informative, excellent. I recommend it for all attorneys.

- Jones Antunes

 Attorney – Fluxmans Attorneys, February 2016

As fascinating as it is demanding, as it is essential.

- Gawie Malan

 Director - Malan Scholes Inc, February 2016

The Gold standard in commercial mediation in South Africa. Takes mediation to a different level. You learn from the best.

- Jacqui O’Brien

 Owner – PAX Accredited Mediators, February 2016

One of the most value aspects of the course is the role-plays because you are able to get hands-on experience and get exposure to the kinds of disputes that could go to mediation.

- Delegate

 August 2015 course

Trainers are great, and their shared experience is an added advantage.

- Delegate

 August 2015 course

The workbook was logically laid out, organised and user friendly!

- South African Human Rights Commission Delegate

 March 2015

Trainers were superb, they should be sainted! Consummate professionals and true advocates of their discipline.

- South African Human Rights Commission Delegate

 March 2105

By far the most beneficial course I have attended to date!

- South African Human Rights Commission Delegate

 March 2015

I think the practical exercises were best – they really give one a well-rounded view of possible issues that one may face in the real world.

- February 2015

 Delegate

All of the trainers were extremely approachable. It was useful to have individuals from various background to provide perspective and personal experiences in the field.

- February 2015

 Delegate

The trainers were all very professional, approachable and friendly. I have great respect for them and there is a lot to learn from them.

- February 2015

 Delegate

Beautifully thought through and compiled file is an asset and easy to refer to in future.

- Delegate

 September 2014 course

Certainly one of the best professional development courses I have been on for a long time.

- OXFAM delegate

 September 2014

I thought the course was excellent. Well paced and an excellent mix of theory and practical exercises. It was very helpful to have group discussions followed by confirmation / back-up with the handouts. A good model for learning.

- OXFAM delegate

 September 2014

The workbook was useful; great to have a 'toolkit' to refer back to.

- OXFAM delegate

 September 2014

The role-plays were incredibly helpful. This type of process / skills seems to be best developed through practice.

- OXFAM delegate

 September 2014

The trainer made excellent use of storytelling to drive points home and make them memorable.

- Nestle

 Delegate July 2014 course

I found the course very useful and insightful. The examples felt real and good discussion was generated.

- Nestle

 Delegate July 2014 course

The trainer has an excellent knowledge base about the topic with valuable and relevant examples,

- Nestle

 Delegate July 2014 course

I really liked the pace and extent of the content covered.

- Nestle

 Delegate July 2014 course

The trainer was excellent. She knows what she is talking about.

- Royal Bafokeng Platinum Mine

 Delegate May 2014 course

The workbook is very useful - something that you can always refer back to.

- Royal Bafokeng Platinum Mine

 Delegate May 2014 course

I highly recommend that every supervisor in the mining industry should attend this course.

- Royal Bafokeng Platinum Mine

 Delegate May 2014 course

The course was insightful and educative

- Royal Bafokeng Platinum Mine

 Delegate May 2014 course

Thank you all for your wonderful facilitation, coaching and assessment work over the past week. It was a great programme and I learned a lot. Your dedication and commitment to the learning process is incredibly valuable.

- Mark Turpin

 Delegate May 2014

The course was well planned and will benefit me personally as the roles and examples were based on real life.

- Sun City Resort

 October 2013

The training exercises do make you learn more than just boring reading in other courses.

- Sun City Resort

 October 2013

Very good course as I had never formally done a chairing course. Would recommend it.

- The Boardwalk Casino

 November 2013

The workbook was very insightful. Will rely on it extensively.

- Anglo American

 October 2013

Chris is an excellent trainer, very engaging.

- Anglo American

 October 2013

The workshop provided me with the opportunity to reflect on the most critical and important aspects of the EEA.

- Tenova

 September 2013

It has refreshed my knowledge of the Employment Equity Act and the duties of the committee and mine as a member.

- Tenova

 September 2013

The workshop was very informative

- Tenova

 September 2013

The trainer is very experienced and able to provide practical and relevant examples

- Botswana National Labour Partners

 2012 course

Very useful. I had almost zero knowledge on negotiation but with what I have learnt, I feel confident that I can do far more than I have been able to.

- Botswana National Labour Partners

 2012 course

The material is very useful as all the case studies refer to real life issues we face daily

- Botswana National Labour Partners

 2012 course

I just want to thank you once again for the way you guys opened my eyes to an entirely different way of approaching things. Although I've not conducted any mediations since I completed your course, I have found myself in the position that I've been requested to advise a few others who have been involved in conflicts of one kind or another. Inevitably this advice has come down to the simple principles of what you taught me. While acknowledging the merit and appropriateness of other processes in the resolution of disputes, everything having its time and place, I declare myself to be a huge fan of mediation and the benefits it can bring to those who adopt it with an open heart and open mind.

- Philip Hoole

 Architect and accredited mediator

Execrcises were very relevant and kept my focus throughout the course. All that I expected to learn was covered and a lot more than that was gained

- Participant

 Sun International, February 2013

Trainer was absolutely outstanding!

- Participant

 Sun International, February 2013

I can strongly say that the course has made me more confident when going into arbitration.The course is amazing and so is the trainer!

- Participant

 Berco Express, February 2013

Very informative, well presented, good pace, excellent subject matter knowledge.

- Participant

 Berco Express, February 2013

Trainer has excellent knowledge of the subject and promoted active participation. Group discussions and case studies were thought provoking. My expectations were met in full.

- Participant

 Tenova Minerals, March 2013

Very professional . Workbook contains fabulous reference material. Trainer was very professional - well done on keeping the Engineers engaged!

- Participant

 Tenova Minerals, March 2013

Well done, John and Felicity! You are indeed the torch-bearers in the field of mediation and I trust that you will continue to illuminate the road for other legal professionals and the courts to embrace the process as value-adding to their practice.

- Colleague

 commenting on the CEDR ADR Trainer's Award

It was undoubtedly one of the most professional courses I have been on. You got down to business straight away! The files were amazing! The roles plays meticulously put together. I thoroughly enjoyed the participants and learned a huge amount from the experienced crowd as well as from the lawyers in the room. I felt utterly privileged to have you as my trainers, given your experience and commitment to the field. I appreciate why you won the award in London. It’s not just about the training output, but your combined Passion, Perspective and Perseverance (yes, the three P’s!)

- Paul Kapelus

 Delegate on November 2012 Commercial Mediator Skills training course

Well done John and Felicity. I have personal experience and can see that the CEDR award is rightly deserved!

- Raj Daya

 Deputy Chief State Law Adviser Rules Board for Courts of Law South Africa

The training is unparalleled and very practical. It is highly recommended for management/union members

- Chevron Nigeria

 Joint Union Management Negotiation Team

The workshop is a way forward in the way we do negotiation and conflict management

- Chevron Nigeria

  Joint Union Management Negotiation Team

I will recommend that this workshop be extended to all HR Teams, Management and Unions, Executives as it is a character building workshop

- Chevron Nigeria

 Joint Union Management Negotiation Team