Very well organized and structured course with real practice to deepen the understanding of the theory.
- Maria Wanyane
Social Worker, University of the Witwatersrand
Oct 2019
This course provides a practical guide to the world of mediation.
- Neo Bokaba
Employment Equity & B-BBEE Manager, University of the Witwatersrand
Oct 2019
Conflict Dynamics provides a comprehensive and practical approach to mediation. I have no doubt that the skills acquired will be of great benefit to me in both my personal and professional life.
- Charlene Beukes
Director: Gender Equity Office, University of the Witwatersrand
Oct 2019
Very intensive course facilitated by highly skilled and professional facilitators.
- Delegate
Oct 2019
An eye opener and life changing course. A must do for all professionals especially HR practitioners and senior managers.
- Phumelele Nzimande
Commissioner, Public Service Commission
Oct 2019
One of the most intensive courses I have ever attended. Great fun and has given me tremendous insight into my litigation style and my approach to conflict outside of the court room.
- Leigh de Souza-Spagnoletti
Edeling van Niekerk Inc. Attorneys, Attorney/Director, July 2019
Excellent course that equipped me with tools, not just for the workplace but for everyday life as well.
- Prof. Amaboo Dhai
July 2019
This course provides a practical guide to the world of mediation. It is a course that gives you the skills and confidence to negotiate. It is fun and enjoyable!
- Radhika Singh
Global Tax and Investments (Pty) Ltd, Director Mergers and Acquisitions, July 2019
Real practical and useful environment of learning, facilitated by magnificent, diverse and experienced professionals.
- Mmeli Danisa
National Youth Development Agency, Specialist: Employee Relations and Wellness, July 2019
An intense and thorough examination of the process, philosophy and craft of mediation.
- Ori Ben-zeev
Advocate, July 2019
Amazing course, very practical and relevant. Appropriate for a variety of professions.
- Robyn Hunter
Robyn Hunter Occupational Therapy, July 2019
The course has enabled a mindset change from “giving the solution” to assisting parties to arrive at their own solutions. It has been a “mind blowing” course in terms of the amount of content covered together with the diversity of areas covered. I would definitely recommend!
- Kayoori Chiba
Chiba Attorneys, Director, July 2019
Quite intense and a prerequisite set of skills for everyone. It takes you out of your comfort zone, but it is well worth it.
- Samuel Mpofu
July 2019
I have come away with a fundamental understanding of what must surely be the best way to seek to resolve disputes. I am inspired to be part of the mediation revolution.
- Jennifer Smit, Werksmans Inc
Director, July 2019
This course moved me from my comfort zone, challenged my inner core and made me rediscover my competence and incompetence. I feel totally empowered and renewed overall.
- Cynthia Zondi
HR Manager, Nampak Divfood, May 2019
A very thoughtfully crafted course, well taught and immediately implementable in my work.
- Judith Wilson
Commercial Director, South African Sugar Association, May 2019
Excellent presentation. Thought provoking, practical, insightful and passionate.
- Delegate
Legal Resources Centre, Grahamstown, March 2019
The course was very rewarding and informative. It was very engaging and highlighted most of the common scenarios in the workplace. The different cases presented expanded my view on the topic and judgements in different situations that life may present
- Delegate
Legal Resources Centre, Durban, March 2019
The course was presented at the right level of complexity. Everyone got something out of it and it created awareness going forward. The practical examples were very relevant.
- Delegate
Legal Resources Centre, JHB, March 2019
Very insightful and nuanced. Impressed by level of detailed understanding of complexities of work environment especially the unsaid/invisible spaces that are difficult.
- Delegate
Legal Resources Centre, JHB, March 2019
A must for every citizen of South Africa as it can assist to build good relations at work, home and in the community.
- Delegate
Department of Social Development
An intense, very exciting and yet profound training session.
- Deputy Director
Department of Social Development
A well structured course providing the necessary learnings and confidence for handling mediations.
- Fabian Fayers
Human Resources Executive, South African Sugar Association, March 2019
An intensive and challenging course that met it’s objectives in imparting mediation skills and knowledge.
- Tamara Cohen
Labour law specialist and Academic, UKZN and Aequitate Professional Employment Law Solutions, March 2019
Challenging, intense and sobering with lots of practical learning and honest feedback.
- Jacquie Bhana
HR Director, Tongaat Hulett Sugar SA, March 2019
This course challenged me on various levels. In addition to acquiring valuable new skills, I developed and enhanced abilities in other areas. An extremely thorough course that exceeded all expectations.
- Aneshree Singh
Senior Legal Administration Officer, Department of Public Works Kwazulu-Natal, March 2019
This has been one of the most dynamic & informative training courses I have ever been on and it has been brilliant! Every day is packed with learning experiences. The amount of practical work is invaluable and faculty feedback is great.
- Betina Fleming
Senior Employee Relations Advisor, WITS, Feb 2019
In my many years of practice, I have attended many conferences, courses and seminars. Never have I experienced the level of seamless organisation, professional presentation and informative material as provided by Conflict Dynamics. It was excellent and I learn a lot, even after 40 years of practice.
- Schalk van der Merwe
Partner, VFV Attorneys, Feb 2019
Professional & thoroughly enjoyable!
- Claire Penfold
Family Life Centre, Nov 2018
One of the most comprehensive, intense and valuable courses I have ever attended. Well structured, practical and relevant.
- Charmaine du Toit
Tigiza Holdings (Pty) Ltd, Operations Manager, Nov 2018
Conflict Dynamics’ Commercial Mediation course provides a comprehensive introduction to the theory and practicalities of mediation and of conflict management generally. The course benefits from the experience of the presenters, course designers and assessors and provides excellent practical insights into the process of mediation.
- Rob Watson
MacCallums, Oct 2018
Very informative, explained some difficult course material in an accessible way.
- Nestlé Delegate
August 2018
There are no words that can describe the joy and unsurmountable knowledge I got from this course! Thank you for the energy and impact Jashree showed.
- Anthea Hannie
HR, Nestlé, August 2018
Fantastic! Excellent learning with strong relevance and brilliantly facilitated.
- Nestlé Delegate
August 2018
Very informative. The course content was easy to follow and the facilitator was knowledgeable and provided great insight.
- Nestlé Delegate
August 2018
Very relevant to what our organisation is going through.
- Nestlé Delegate
August 2018
Very informative on best practices and case law.
- Nestlé delegate
August 2018
Designed with precision and delivered with excellence!
- Sean Andrew, Programme Lead, The Western Cape Economic Development Partnership
July 2018
The value that this course provides in 5 days is remarkable. I have learnt so much and will definitely apply these principles in my day-to-day!
- Melanie Radcliffe
Adjudicator, Consumer Goods and Services Ombud, July 2018
This training has left me feeling empowered and competent to mediate. You have not been trained as a mediator until you have gone through Conflict Dynamics’s training on Commercial Mediation.
- Samukelisiwe Dlamini
Senior Dispute Resolution Officer, NERSA, July 2018
What an incredible learning curve! These are skills I can use in every aspect of my life. Thank you for a fantastic course!
- Amelia Wright
Occupational Therapist, Amelia Wright Occupational Therapists, July 2018
This course completely changed my perception of mediation. This was so insightful.
- Bonita Hughes
Complaints Manager, Consumer Goods and Services Ombud, July 2018
This has been a thoroughly enjoyable course. Very insightful and necessary for all! I would highly recommend Conflict Dynamics for all interested would-be mediators!
- Nonhlanhla Ndlovu
Intern, Goodman & Wynn, July 2018
Very informative. Practical value.
- Kervin Naidoo
July 2018
I would definitely encourage everyone dealing with employee relations in their organisations to attend this workshop. Refreshing workshop and very interactive.
- Delegate
July 2018
Informative and engaging. The facilitator is knowledgeable and friendly.
- Delegate
July 2018
Highly recommended, again and again.
- Delegate
July 2018
Practical and easy to follow and implement in your own organisation with detailed course material for continued use.
- Maude Letzler
General Counsel
This course was a 'game changer' for us, both in relation to our work lives and outside of work.
- Delegate
Nestlé East London 2018
Extremely practical and useful course.
- Delegate
DTCB, March 2018
The course is very useful, important and relevant to what I need in order to prepare for Arbitration.
- Delegate
DTCB, March 2018
It was such an eye opener in the field of labour arbitration.
- Delegate
DTCB, March 2018
Valued added and insightful. Presented full of real life case studies to help memorise facts and ideas.
- Raymond Olivier
Nestlé, May 2018
I strongly believe this course will empower every new line manager in their performance management tasks. The knowledge will allow them to effectively draw up credible charges and obtain the desired outcomes.
- Anthea Hannie, HR
Nestlé, May 2018
The course was very refreshing – first time for me. I am very encouraged by the key learnings and insights. The facilitator conducts herself very professionally. I have learnt so much on the back of two recent enquiries where I was an observer and a representative without any exposure.
- Shawn Booysen
Nestlé, May 2018
A very easy course to follow and gives you confidence to initiate a disciplinary enquiry.
- Larry Wilensky
Nestlé, May 2018
The course was incredibly informative, rigorous and challenged me to extend my skills and understanding. It took me out of my comfort zone and was very empowering. I’m looking forward to putting my new skills into practice.
- Patti Silbert
Education Specialist, UCT, May 2018
Excellent course. Great way to hone analytical, listening and a range of other skills. Very pleased I did this!
- Judith February
Senior Research Associate, Institute for Security Studies, May 2018
Professional in every sense. Well done John, Ebrahim and Craig. It was a real pleasure & an amazing experience.
- Allan Lowndes
Partner, Lowndes Dhlamini Inc, Feb 2018
Cutting edge learning for everyday use.
- Charlene Labuschagne
Feb 2018
This is what I needed for my development!
- Lucky Kolobe
Imperial Logistics, HR Director, Feb 2018
The course is, in my view, at the cutting edge of mediation training and I am excited to apply the skills learnt into practice.
- Gillian Lowndes
Partner, Lowndes Dhlamini Inc, Feb 2018
Constructive and practical.
- Director
MH Mathonsi and Associates, Oct 2017
Very informative, well organised. Excellent faculty. Very privileged to have had Tony Allen.
- Delegate
Oct 2017
Was able to grasp the nuances of medical negligence mediation – very worthwhile.
- Delegate
Oct 2017
Well presented course on a process that is so needed in South Africa. I am so excited about the possibility that mediation presents.
- Delegate
Oct 2017
Today reconfirmed my strong belief and commitment to mediation and it increased my confidence in the process but also my own ability. I feel even more ready!
- Susan Verhoef
Susan Verhoef Occupational Therapists, Oct 2017
As always with Conflict Dynamics, the course was well structured, challenging and insightful.
- Peggy Vreken
Director, Goodman & Wynn, Oct 2017
Exciting, dynamic and interactive.
- Delegate
Oct 2017
Excellent course with the high standard of course material and trainers I have come to expect from Conflict Dynamics.
- Jacqui O’Brien
PAX Accredited Mediators, Oct 2017
Mediation is the option to consider in conflict. Conflict Dynamics provided the skillset to exercise this option in a just and equitable fashion.
- Johan Jordaan
Director, JL Jordaan Attorneys, Oct 2017
I thought that the course was excellent and the detailed role play instructions were appropriate.
- Stephanie Esterhuyse
Of Counsel, Bowmans, Oct 2017
Absolutely excellent and so informative!
- Bill Thomson
Mediator, Oct 2017
Thank you for an insightful course and imparting the skill and knowledge required to effectively mediate medical negligence and personal injury disputes.
- Gerrie van der Watt
Mediator, Oct 2017
Stimulating, challenging and to the point. Tony is a wealth of information and experience in this particular field.
- Naëtt Atkinson
Mediator, Oct 2017
A most valuable course - wish I had the oppurtunity of doing it years ago!
- Delegate
PEPPS College, Sept 2017
Interactive, practical and applicable to all situations in life.
- Delegate
St. Andrew's School for Girls, Sept 2017
Invaluable input for anyone leading & managing others. The course has provided me with some tools that I have been looking for, such as knowing how to ask the right questions to understand what is really happening in a conflcit situation. Professionally and personally enriching and empowering.
- Delegate
St. Andrew's School for Girls, Sept 2017
Conflict management is an integral part of life and the knowledge and skills I have learnt on this course have been empowering and will stand me in good stead in the years to come.
- Delegate
Roedean Junior School, Sept 2017
A brilliantly effective course that provides you with the tools to assist you on your journey towards resolving conflict. A great presenter.
- Delegate
St. Andrew's School for Girls, Sept 2017
Very practical - not only theoretical. Went beyond the usual material used for Conflict Management courses.
- Delegate
St. Andrew's School for Girls, Sept 2017
Excellent first glance at mediation. I now have much more confidence in the potential of mediation.
- Delegate, MacRobert Attorneys
Oct 2017
Stimulating, informative and interactive.
- Rotondwa Mulaudzi
MacRobert Attorneys, Oct 2017
Very informative. Good practical experience. Can see how it definitely could be implemented in corporate and non-medical negligence cases.
- Helen Coetzee
Candidate Attorney, MacRobert Attorneys, Oct 2017
Excellent course for those wanting to know more about medical malpractice mediation. Extremely practical.
- Boitumelo More
MacRobert Attorneys, Oct 2017
A very interesting and helpful explanation of the process & benefits of mediation. The shared focus on practical & theoretical elements really helps to put things into an understandable perspective.
- Hickley Hamman
Associate, MacRobert Attorneys, Oct 2017
Excellent teaching. A very stimulating learning experience.
- Simon Attwell
Manager, Freeground Records, Oct 2017
Very practical course, not only in terms of skills required for mediation but a lot of skills that I can immediately put into practice in other areas too.
- Claire Kolbe
Director, Recro Business Consulting, Oct 2017
It was tough and very stimulating. I am keen to learn more.
- Stephanie Esterhuyse
Of Counsel, Bowmans, Oct 2017
It was well worth the time and commitment. I have learnt and acquired some life changing skills that I cannot wait to put to good use. Very exciting!
- Companies Tribunal Member
Oct 2017
Highly recommended course of the highest standard.
- Dr Lente van der Merwe
Anesthesiologist, Oct 2017
Experience mind shifting mediation training.
- Francois Roux
Business Owner, Triponza Trading, Oct 2017
Practical, relevant and factual. Straight to the point.
- Delegate
Tongaat Hulett Starch, Sep 2017
Thought provoking and inspirational.
- Shabir Khan
Tongaat Hulett Starch, Sep 2017
Relevant to my skill of negotiating as a union rep. It was eye opening and educational.
- Delegate
Tongaat Hulett Starch, Sep 2017
Really very informative. Learnt much more than I knew before with regards to procedures and the law.
- Rajesh Manilall
SC Johnson, March 2017
The course was very eye opening and informative. It helped us with a clearer understanding of our rights.
- Nthabiseng Charity Moema
SC Johnson, March 2017
Marvellous opportunity to learn from the UK experience.
- Herman J. Edeling
SAMLA, June 2017
Well paced and informative!
- Robin McBroom
Estee Lauder Companies, May 2017
I really benefited a lot from the course and understand a lot more about the procedures of disciplinary, and all the steps.
- Claudia Nesbatt
Estee Lauder Companies, May 2017
The simplicity of the information provided and demonstrated is what makes the training impactful.
- Lindi Opperman
Estee Lauder Companies, May 2017
This course is absolutely amazing! Information is specific, helpful, thorough but still condensed. Super interactive and a definite eye opener.
- Carla Viljoen
Estee Lauder Companies, May 2017
The course was detailed and has provided me skills to equip me should I find myself being required to initiate or chair a disciplinary enquiry.
- Ronald Naidoo
Estee Lauder Companies, May 2017
Learner friendly, intensive and informative training.
- Liswi Nduku
Dept. of Social Development, October 2016
The course was very empowering and gave us an opportunity to know and do more. Gave us insight to what takes place during the Arbitration process.
- Legogang Motshabi
Dept. of Social Development, October 2016
An interactive and memorable course. Great examples, effective group processes and excellent material. I was left feeling stimulated and empowered with a variety of tools to use in my own job as well as to empower my staff. Outstanding!
- Tracy Laubscher
Teacher, St. Mary’s DSG Kloof, May 2017
The time flew! At no stage was I looking at my watch. An incredibly useful workshop which will definitely make my life easier.
- Sandy Sagar
Teacher, Epworth School, May 2017
An extremely valuable course. I like the practical ideas and loved the interaction with like minded people.
- Michelle de Beer
Teacher, Highbury Preparatory School, May 2017
Excellent course, very valuable, lots of practical tips given that can be used in the classroom. Highly recommended.
- Lara Plotts
Teacher, Highbury Preparatory School, May 2017
The course provided me with new skills in context with mediation as well as conflict resolution skills to be used personally. Excellent course, well presented and facilitated.
- Alan Cawdry
Regional Manager Western Cape Card Division, Nedbank, May 2017
I feel like I have the tools to hone my skills and become an excellent mediator and negotiator. I am sold on the benefits of mediation and feel slightly evangelical about getting people to mediate. A brilliant, well delivered course.
- Anne Green
Attorney, May 2017
Conflict Dynamics’s training has enabled me to confidently practice as a commercial mediator.
- Serai Herbst
Executive Director, May 2017
A great opportunity to learn the powerful tools of negotiation through softer skill development.
- Danielle Ladopoulos
Forensic Accountant, Fides Financial Advisory, May 2017
Wow! What a wonderful experience. I think my approach to disputes, even life as a whole, may change from here on.
- Clea Rawlins
Attorney, May 2017
Superb! Informative, fun and highly recommended. I encourage the legal professional to attend the course and promote mediation in South Africa.
- Whitney Maclons
Attorney, Adriaans Attorneys, May 2017
This course was magnificent. It made me look critically at myself, as a person and a manager, and how I contribute to the wellness of my staff. I definitely see myself as being a better manager, especially in relation to conflicts, that affect my staff and fellow colleagues in my organisation.
- Zane Pienaar
Transnet Group Capital. April 2017
Recognising that relationships are a currency in any workplace environment, this course is a must.
- Jane Thupana
Municipal Demarcation Board. April 2017
Very informative and can help anyone who lacks this skill.
- Delegate from
Boxmore. April 2017
Liz and Felicity are deeply committed to the advancement of women and extremely knowledgeable about the challenges women face. Their balance of seriousness, vulnerability and humour in their training makes it very valuable.
- Amanda Lamond
Director Centre for Integrative Law and WOLELA
Make time for this course!
- Nadine Fourie
Goodman & Wynn
The course was liberating with powerful life changing tools.
- Maria Georgiou
- Sue Peiser
CEO Peiser Connections
Very interesting and thought provoking.
- Lindiwe Mngomezulu
Adjudicator for Ombudsman for Banking Service. January 2017
No question was a bad question for Mr Brand. Very helpful course. One that I will be able to use day to day. Very interesting.
- Jaqueline Plantinga
Adjudicator for Ombudsman for Banking Service. January 2017
Very informative and applicable to my day to day work.
- Johan Brouwer
Adjudicator for Ombudsman for Banking Service. January 2017
Interesting, dynamic and definitely a game changer.
- Ombudsman for Banking Service
January 2017
An absolute must, very practical and to the point.
- Dirk Scholtz
Managing Consultant, Pro-Act, Oct 2016
Very practical learning with roleplays and coaching sessions. Got valuable, direct feedback. By the time I was finished, I felt equipped to be a mediator with the right skills and knowledge.
- Beki Ngwenya
Consulting Director, Beracah Consulting, Oct 2016
A practical and comprehensive mediation course, expertly delivered with great care and attention to detail.
- Greg Schreiner
Environmental Scientist, CSIR, Oct 2016
I really enjoyed this course and have learnt so much. I feel my eyes have been opened to the possibilities of mediation. I feel enlightened and invigorated by the learning and will share positive feedback about this course and the trainers with all who will listen.
- Karin Livni, Repro Manager
Highbury Safika Media, Oct 2016
Comprehensive exposure and training in the “Swiss Army” toolkit of mediation. Incisive, exploratory, versatile, effective.
- Roj Beigley
Managing Director, Spirigent (Pty) Ltd, Oct 2016
This is the most user-friendly course I have ever attended.
- Rosecana Ankama
Lecturer, Kaduna Polytechnic, Oct 2016
An excellent understanding of how mediation works with real-life examples and role playing that brings mediation to life and empowers you as a mediator.
- Senior Associate
Bowman Gilfillan Inc
Gaining a skill through practical learning and coaching.
- Shanta Vergothasamy
Clyde Bergemann Africa (Pty) Ltd
You cannot put a cost to the value received = INVALUABLE OPPORTUNITY. To learn from the guru’s at this price is a bargain and I didn’t even have to negotiate.
- Ilena Power
Advocate
John & Felicity made the theory come alive through drawing on examples of current practise. Their enthusiasm & passion for what they do is tangible and contagious as is their constant focus on learning and expanding their knowledge of their field.
- Jenny Bell
Justice and Women JAW (NGO)
A thoroughly focused course that dealt handsomely with the topic and left me with a valuable resource.
- Neil Poynton
Python HR & Labour Solutions
The course allows one to use instinctive tendencies at the right time. About timing!
- Zuraya Adhikarie
Parliament Legal Services - Parliament
An enriching, stimulating learning experience.
- Diane Davis
Advocate
Comprehensive content, well organised with appropriate and insightful role plays.
- Mervyn Malamed
Positive Conflict Management
This course improves the finer detail of negotiation techniques and strategies so that the skills of the negotiator are enhanced.
- Veerash Srikison
Mediator and consultant at Fair Pratice
A great deal of learning across two full days of insights, fun and practice - highly recommended!
- Angela du Plessis
Mediator, Commissioner, Coach
I would highly recommend the course to anyone entering into negotiations with another individual or a group, the skills learnt here will completely change the game!
- Bill Thomson
Chennells Albertyn Attorneys, Attorney & ADR Specialist
I found the course to be stimulating and I enjoyed the practical relevance of the way in which it was presented. I would have no hesitation in recommending this course for aspirant negotiators seeking to learn more about the subject.
- Craig Burton-Durham
Head of Legal Services - Council For Medical Schemes
The course was most insightful and beneficial. It is what I have come to expect and enjoy from Conflict Dynamics.
- Vishnu Moodley
Partner Vishnu Moodley & Company
The strategic negotiation skills course will improve our service offering as attorneys by honing our skills.
- Shaun Hangone
Partner von Lieres, Cooper, Barlow and Hangone
This was a wonderful experience, to be exposed to the huge and extensive experience of John and Felicity in negotiation and around the world.
- Mark Turpin
Consultant Kessels & Smit
Hugely beneficial, opens up a new concept in negotiations. Moving away from position-based to collaborative bargaining.
- Rob Pitchford
Manager Purchasing, Contract Manufacturing and Production Planning at Inhep Electronics Holdings
Refocuses what you think you know and brings home how much you still need to learn or revisit. It was an excellent course.
- Gerard Mavian
Group HR Manager Waltons
There is nothing that a man can learn that they cannot unlearn.
- Thabang Kheswa
SAHRC course February 2016
I have litigated for about 10 years. I got to a point where I convinced myself that litigation was the only way to resolve a dispute. Little did I know that all I was doing was simply standing in the way of real solutions to problems. I now know that litigation has little to do with conflict resolution and more to do with who wins and who loses.
- Delegate
SAHRC course February 2016
It is in allowing different views to emerge and find expression, that we are likely to find lasting solutions.
- Pura Mgolombane
Manager: Diversity – Ethics & Social Justice - WITS, February 2016
Intense, informative, excellent. I recommend it for all attorneys.
- Jones Antunes
Attorney – Fluxmans Attorneys, February 2016
As fascinating as it is demanding, as it is essential.
- Gawie Malan
Director - Malan Scholes Inc, February 2016
The Gold standard in commercial mediation in South Africa. Takes mediation to a different level. You learn from the best.
- Jacqui O’Brien
Owner – PAX Accredited Mediators, February 2016
One of the most value aspects of the course is the role-plays because you are able to get hands-on experience and get exposure to the kinds of disputes that could go to mediation.
- Delegate
August 2015 course
Trainers are great, and their shared experience is an added advantage.
- Delegate
August 2015 course
The workbook was logically laid out, organised and user friendly!
- South African Human Rights Commission Delegate
March 2015
Trainers were superb, they should be sainted! Consummate professionals and true advocates of their discipline.
- South African Human Rights Commission Delegate
March 2105
By far the most beneficial course I have attended to date!
- South African Human Rights Commission Delegate
March 2015
I think the practical exercises were best – they really give one a well-rounded view of possible issues that one may face in the real world.
- February 2015
Delegate
All of the trainers were extremely approachable. It was useful to have individuals from various background to provide perspective and personal experiences in the field.
- February 2015
Delegate
The trainers were all very professional, approachable and friendly. I have great respect for them and there is a lot to learn from them.
- February 2015
Delegate
Beautifully thought through and compiled file is an asset and easy to refer to in future.
- Delegate
September 2014 course
Certainly one of the best professional development courses I have been on for a long time.
- OXFAM delegate
September 2014
I thought the course was excellent. Well paced and an excellent mix of theory and practical exercises. It was very helpful to have group discussions followed by confirmation / back-up with the handouts. A good model for learning.
- OXFAM delegate
September 2014
The workbook was useful; great to have a 'toolkit' to refer back to.
- OXFAM delegate
September 2014
The role-plays were incredibly helpful. This type of process / skills seems to be best developed through practice.
- OXFAM delegate
September 2014
The trainer made excellent use of storytelling to drive points home and make them memorable.
- Nestle
Delegate July 2014 course
I found the course very useful and insightful. The examples felt real and good discussion was generated.
- Nestle
Delegate July 2014 course
The trainer has an excellent knowledge base about the topic with valuable and relevant examples,
- Nestle
Delegate July 2014 course
I really liked the pace and extent of the content covered.
- Nestle
Delegate July 2014 course
The trainer was excellent. She knows what she is talking about.
- Royal Bafokeng Platinum Mine
Delegate May 2014 course
The workbook is very useful - something that you can always refer back to.
- Royal Bafokeng Platinum Mine
Delegate May 2014 course
I highly recommend that every supervisor in the mining industry should attend this course.
- Royal Bafokeng Platinum Mine
Delegate May 2014 course
The course was insightful and educative
- Royal Bafokeng Platinum Mine
Delegate May 2014 course
Thank you all for your wonderful facilitation, coaching and assessment work over the past week. It was a great programme and I learned a lot. Your dedication and commitment to the learning process is incredibly valuable.
- Mark Turpin
Delegate May 2014
The course was well planned and will benefit me personally as the roles and examples were based on real life.
- Sun City Resort
October 2013
The training exercises do make you learn more than just boring reading in other courses.
- Sun City Resort
October 2013
Very good course as I had never formally done a chairing course. Would recommend it.
- The Boardwalk Casino
November 2013
The workbook was very insightful. Will rely on it extensively.
- Anglo American
October 2013
Chris is an excellent trainer, very engaging.
- Anglo American
October 2013
The workshop provided me with the opportunity to reflect on the most critical and important aspects of the EEA.
- Tenova
September 2013
It has refreshed my knowledge of the Employment Equity Act and the duties of the committee and mine as a member.
- Tenova
September 2013
The workshop was very informative
- Tenova
September 2013
The trainer is very experienced and able to provide practical and relevant examples
- Botswana National Labour Partners
2012 course
Very useful. I had almost zero knowledge on negotiation but with what I have learnt, I feel confident that I can do far more than I have been able to.
- Botswana National Labour Partners
2012 course
The material is very useful as all the case studies refer to real life issues we face daily
- Botswana National Labour Partners
2012 course
I just want to thank you once again for the way you guys opened my eyes to an entirely different way of approaching things. Although I've not conducted any mediations since I completed your course, I have found myself in the position that I've been requested to advise a few others who have been involved in conflicts of one kind or another. Inevitably this advice has come down to the simple principles of what you taught me. While acknowledging the merit and appropriateness of other processes in the resolution of disputes, everything having its time and place, I declare myself to be a huge fan of mediation and the benefits it can bring to those who adopt it with an open heart and open mind.
- Philip Hoole
Architect and accredited mediator
Execrcises were very relevant and kept my focus throughout the course. All that I expected to learn was covered and a lot more than that was gained
- Participant
Sun International, February 2013
Trainer was absolutely outstanding!
- Participant
Sun International, February 2013
I can strongly say that the course has made me more confident when going into arbitration.The course is amazing and so is the trainer!
- Participant
Berco Express, February 2013
Very informative, well presented, good pace, excellent subject matter knowledge.
- Participant
Berco Express, February 2013
Trainer has excellent knowledge of the subject and promoted active participation. Group discussions and case studies were thought provoking. My expectations were met in full.
- Participant
Tenova Minerals, March 2013
Very professional . Workbook contains fabulous reference material. Trainer was very professional - well done on keeping the Engineers engaged!
- Participant
Tenova Minerals, March 2013
Well done, John and Felicity! You are indeed the torch-bearers in the field of mediation and I trust that you will continue to illuminate the road for other legal professionals and the courts to embrace the process as value-adding to their practice.
- Colleague
commenting on the CEDR ADR Trainer's Award
It was undoubtedly one of the most professional courses I have been on. You got down to business straight away! The files were amazing! The roles plays meticulously put together. I thoroughly enjoyed the participants and learned a huge amount from the experienced crowd as well as from the lawyers in the room. I felt utterly privileged to have you as my trainers, given your experience and commitment to the field. I appreciate why you won the award in London. It’s not just about the training output, but your combined Passion, Perspective and Perseverance (yes, the three P’s!)
- Paul Kapelus
Delegate on November 2012 Commercial Mediator Skills training course
Well done John and Felicity. I have personal experience and can see that the CEDR award is rightly deserved!
- Raj Daya
Deputy Chief State Law Adviser Rules Board for Courts of Law South Africa
The training is unparalleled and very practical. It is highly recommended for management/union members
- Chevron Nigeria
Joint Union Management Negotiation Team
The workshop is a way forward in the way we do negotiation and conflict management
- Chevron Nigeria
Joint Union Management Negotiation Team
I will recommend that this workshop be extended to all HR Teams, Management and Unions, Executives as it is a character building workshop
- Chevron Nigeria
Joint Union Management Negotiation Team