The trainer is very experienced and able to provide practical and relevant examples

- Botswana National Labour Partners

 2012 course

Very useful. I had almost zero knowledge on negotiation but with what I have learnt, I feel confident that I can do far more than I have been able to.

- Botswana National Labour Partners

 2012 course

The material is very useful as all the case studies refer to real life issues we face daily

- Botswana National Labour Partners

 2012 course

I just want to thank you once again for the way you guys opened my eyes to an entirely different way of approaching things. Although I've not conducted any mediations since I completed your course, I have found myself in the position that I've been requested to advise a few others who have been involved in conflicts of one kind or another. Inevitably this advice has come down to the simple principles of what you taught me. While acknowledging the merit and appropriateness of other processes in the resolution of disputes, everything having its time and place, I declare myself to be a huge fan of mediation and the benefits it can bring to those who adopt it with an open heart and open mind.

- Philip Hoole

 Architect and accredited mediator

Execrcises were very relevant and kept my focus throughout the course. All that I expected to learn was covered and a lot more than that was gained

- Participant

 Sun International, February 2013

Trainer was absolutely outstanding!

- Participant

 Sun International, February 2013

I can strongly say that the course has made me more confident when going into arbitration.The course is amazing and so is the trainer!

- Participant

 Berco Express, February 2013

Very informative, well presented, good pace, excellent subject matter knowledge.

- Participant

 Berco Express, February 2013

Trainer has excellent knowledge of the subject and promoted active participation. Group discussions and case studies were thought provoking. My expectations were met in full.

- Participant

 Tenova Minerals, March 2013

Very professional . Workbook contains fabulous reference material. Trainer was very professional - well done on keeping the Engineers engaged!

- Participant

 Tenova Minerals, March 2013

Well done, John and Felicity! You are indeed the torch-bearers in the field of mediation and I trust that you will continue to illuminate the road for other legal professionals and the courts to embrace the process as value-adding to their practice.

- Colleague

 commenting on the CEDR ADR Trainer's Award